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Lead implementation of operational projects, new products, services, and vendor relationships through PMO frameworks. Develop project plans, track milestones, manage risks and QA, run meetings, report status, guide change management, optimize processes, and ensure timely delivery while collaborating with cross-functional teams and ensuring alignment with PMO standards.

Lead delivery of GenAI, predictive modeling, semantic search, and automation across business workflows. Define AI product roadmaps and requirements, coordinate engineering and data science teams, ensure MLOps/cloud deployments, manage stakeholder change and training, and ensure compliance with responsible AI governance and ISO 42001 audit readiness.

Deliver and support inbound/outbound EDI (ANSI X12-834) and claims file implementations, perform EDI mapping and testing, monitor file processing, troubleshoot data discrepancies, coordinate cross-functional stakeholders, and maintain data integration documentation and quality controls.

Manage a portfolio of self-funded group health plan clients, acting as liaison between clients/brokers and internal teams. Lead implementations, present renewals and employee trainings, ensure ACA compliance, produce and analyze reporting, resolve claims and billing issues, and drive client satisfaction and cross-selling.

Maintain and develop healthcare software in an agile environment. Design, code, debug, test, and release enhancements; use TDD and CI/CD; build/maintain RESTful APIs and SQL Server stored procedures. Collaborate with QA and managers, adhere to HIPAA/HITECH privacy and security rules, and support automation testing and troubleshooting.