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Leads enterprise disaster recovery and business continuity planning, automation, documentation, testing, drills, incident root-cause analysis, audit readiness, and stakeholder communications. Maps application and infrastructure dependencies across on-premises, cloud, and hybrid environments; maintains runbooks and recovery guides; coordinates technical teams; develops automation scripts and integrations; tracks drill performance; and advises customers and executives on DR strategy and execution.

Provides technical leadership for infrastructure architecture projects, translating client requirements into data center and cloud solutions. Designs interoperable systems, coordinates stakeholders and vendors, guides implementation, and delivers solutions on time and within budget. Requires knowledge of systems, storage, networking, security, applications, databases, cloud software, and systems architecture.

Responsible for configuring, monitoring, and supporting network connectivity in enterprise mainframe environments. Troubleshoots network issues and collaborates on improvements to maintain secure and reliable communication across systems.

Leads country-level HR strategy and serves as a trusted advisor to senior leadership. Oversees workforce planning, organizational design, employee and labor relations, HR governance, compliance, talent management, engagement, change initiatives, and global HR program deployment. Uses workforce analytics to guide decisions, mitigate people-related risks, and improve organizational effectiveness. Where applicable, leads and develops local HR teams across the country.

Manage strategic customer accounts by building executive relationships, developing account strategies, driving revenue growth, retaining and expanding existing business, and identifying new opportunities. Own account P&L, profitability, customer satisfaction, compliance, and go-to-market pipeline development. Lead the end-to-end sales process in collaboration with sales teams and partners while applying industry and technology expertise to deliver tailored solutions.

Advise enterprise customers on cloud and IT infrastructure strategies, provider selection, sourcing, ROI, business cases, security, resiliency, and future-state roadmaps. Lead complex consulting engagements, analyze technical requirements, optimize costs and performance, and develop implementation strategies using DevSecOps and Agile practices. Contribute thought leadership, consulting assets, and practice resources while collaborating with architects, project managers, and technical specialists.

Lead L3 Okta support and identity engineering for global enterprise services. Design and troubleshoot Okta Workflows, API integrations, application onboarding, federation, lifecycle orchestration, authentication policies, MFA, agents, and network zones. Own 24x7 availability, escalations, P1/P2 incident management, root-cause remediation, audits, compliance, upgrades, service-account governance, and access reviews. Serve as a client-facing technical authority, mentor IAM engineers, and advise senior IT and security leadership.

Lead L3 Okta support and identity engineering for a global 24x7 service. Design and troubleshoot Okta Workflows, APIs, application integrations, authentication policies, MFA, federation, lifecycle orchestration, agents, network zones, and group synchronization. Serve as final escalation for P1/P2 incidents, lead root-cause analysis and remediation, support audits and compliance, manage upgrades and hypercare, and provide technical leadership, stakeholder advice, mentoring, and governance across IAM teams.

Designs, implements, and supports local and wide-area network solutions across multiple platforms and protocols. Responsibilities include network troubleshooting, routing and switching, firewall and security architecture support, vendor coordination, project planning, cost analysis, proof-of-concept development, and ensuring solutions meet customer requirements through implementation, go-live, and maintenance. The role also supports complex networks, SDN, data center infrastructure, and emerging wireless and 5G technologies.

Translate business requirements into functional specifications for the ADOT MVD MAX solution, facilitate workshops, document business processes, conduct gap analysis, support UAT, and manage stakeholder engagement during enterprise application implementation.