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Prospect, nurture, and close new accounts by managing the full sales cycle for Kaseya's IT management and cybersecurity solutions. Engage executive decision-makers, meet sales targets, maintain Salesforce hygiene, collaborate with internal teams, and deliver a professional customer experience.

Own GTM execution monitoring by tracking pipeline health, SLA adherence, and CRM/tool adoption. Define reporting requirements, analyze operational data for trends and risks, surface actionable recommendations, and produce leadership-ready insights to drive consistent revenue execution.

Own GTM execution monitoring: track pipeline health, SLA adherence, CRM adoption, and operational KPIs. Analyze datasets, define reporting requirements, surface risks and actionable recommendations to revenue leadership, and partner with GTM Strategy and systems teams to operationalize measurement and improve execution.

Design, maintain, and analyze territory and capacity planning models for GTM organizations. Provide allocation frameworks, coverage analyses, headcount planning, and reporting to inform leadership decisions and ensure balanced account assignments and hiring alignment.

Manage and grow existing customer accounts through proactive engagement, identifying cross-sell/upsell opportunities, monitoring product adoption, executing sales processes and forecasts, and collaborating cross-functionally to drive customer success and revenue.

Provide hands-on L1/L2 technical support for end users: troubleshoot hardware, OS, Microsoft 365, and business apps; manage devices via Intune; perform account provisioning, MFA/password resets; document tickets; coordinate with ISPs and internal teams; provide onsite support weekdays and occasional after-hours/weekend coverage.

The Senior Account Manager is responsible for managing strategic client relationships, driving account growth and retention, and collaborating cross-functionally to ensure customer satisfaction with Kaseya's solutions.

Provide L1 technical support via chat/phone/tickets for Kaseya customers: troubleshoot OS and network issues, analyze logs, manage patching and security tools, run basic SQL, meet KPI targets, and maintain customer-first communication.

Create and edit B2B content for MSP partners from concept to delivery across blogs, gated assets, webinars, social and video. Ensure consistent voice, SEO/AIO optimization, CMS publishing, cross-team collaboration, and partner enablement to drive engagement and partner success.

The Account Manager at Kaseya will focus on expanding existing accounts, managing client relationships, exceeding sales targets, and collaborating with internal teams to drive revenue growth.