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Manage a team of Software Support Analysts to meet SLAs and KPIs, handle escalations, conduct coaching and performance reviews, run quality audits, implement tactical plans from strategic initiatives, and collaborate cross-functionally to improve support processes and customer outcomes.

Lead APAC Employee Relations and HR Operations delivering compliant, consistent ER case management, HR systems and payroll oversight, policy governance, workforce insights, performance management, and stakeholder coaching. Manage regional ER escalations, partner with HR Shared Services, support M&A and visa processes, and drive culture, D&I, and risk mitigation across Australia, New Zealand, Singapore and Hong Kong.

Maintain and enrich CRM and marketing data for accurate audience targeting. Perform data hygiene, deduplication, validation, and enrichment using sales intelligence tools. Build and QA campaign audience lists, track data quality metrics, support governance and compliance, and collaborate with marketing and sales stakeholders to improve processes and automate workflows.

Provide end-to-end legal support for high-value commercial technology transactions: draft, negotiate, and close SaaS, license, partnership, and vendor agreements; assess and mitigate legal risk; create contract playbooks and templates; collaborate with Sales, Finance, Product, Privacy, Security, and Procurement; monitor regulatory developments; and support dispute resolution.

Responsibilities not provided. Company seeks a Manager to lead and support teams within MRI Software; specific duties and requirements to be added later.

Lead the Global PMO to embed the 4D delivery framework and Smartsheet usage across initiatives, govern portfolio planning and reporting, manage stakeholders and executive sponsors, drive continuous improvement and capability development, line-manage PMs, and ensure strategic alignment and value realisation across projects.

Lead day-to-day BPO operations across multiple teams to meet KPIs, SLAs, and quality standards. Drive process improvements, manage performance and staffing, handle client communications and escalations, and ensure compliance, employee engagement, and business continuity.

QA Automation Engineer responsible for defining and executing manual, automated, API, and performance tests for web and mobile products. Develop complex automated scripts (Playwright, C#, Java/JS/TS), write SQL queries, integrate AI to optimize test generation and triage, mentor junior engineers, and use tools like Jira, Xray, SoapUI, and Postman.

Provide SQL- and PL/SQL-focused application support: analyse complex database issues, develop and optimise queries, perform root-cause analysis, engage with clients, meet SLAs, document solutions, mentor junior analysts, and validate data in UAT.