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Serve as primary customer contact for maintenance projects in Thailand; own and escalate technical issues, troubleshoot enterprise applications, identify root causes, maintain bilingual documentation, and collaborate with consultants and engineers to resolve incidents while working Thai hours.

Produce and maintain client-facing documentation and training materials using AI and automation. Collaborate with SMEs to transform complex technical content into clear Word, PowerPoint, video, e-learning, online help, and wiki guides. Enforce grammar, formatting, version control, and content management best practices; promote adoption, iterate on materials based on feedback, and support implementation teams.

Implement and configure enterprise finance software for housing providers: advise clients on finance processes, design solutions, lead integrations, train end users, and produce supporting documentation to ensure successful adoption.

Develop, test, and maintain browser-based software features across the SDLC. Work independently on .NET Core backend and modern frontend (Angular preferred), build RESTful APIs, troubleshoot complex issues, participate in code reviews, team rituals, cross-team knowledge sharing, and collaborate with product development teams.

Identify and outreach to prospective North American clients via phone, email, and social; research target companies; qualify leads and pass to sales; document activity in Salesforce; meet lead quotas and participate in trainings.

Lead strategy, architecture, roadmap, and execution for a unified global Data & AI platform. Build and scale product and engineering teams, drive AI-first productization (LLMs, RAG, agentic AI), data pipelines, APIs, integrations, governance, and monetization to deliver measurable adoption, revenue, and operational outcomes.

Manage end-to-end billing for assigned MRI Software verticals: process invoices, handle renewals and additions, resolve disputes, maintain billing data, coordinate with Finance/Legal/Sales, and support month-end close and process improvements.

Provide client-facing application support for MRI Software's SaaS platforms across configuration, data integrity, financial workflows, integrations and reporting. Troubleshoot issues, manage tickets to SLA, collaborate with Product and Engineering, and contribute to knowledge base and continuous improvement.

Provide end-to-end application support for MRI Software's SaaS platforms, troubleshooting core workflows, data integrity, financial modules, and integrations; manage tickets across channels, communicate with clients, collaborate with internal teams, and contribute to knowledge base and continuous improvement.

Manage a book of business for MRI Contract Intelligence and Managed Services, driving cross-sell within existing customers and at least 20% net-new hunting. Own full sales cycle, conduct discovery, build trusted advisor relationships across real estate, legal, finance, and operations stakeholders, and collaborate with account teams, solution consultants, and delivery to close deals and expand market footprint.