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Own the full sales cycle for travel-industry customers: prospect, demo, close deals, and hand off to onboarding. Use consultative selling to align WeTravel's platform to client needs, meet sales targets, and provide product feedback. Work autonomously within a collaborative sales team, focusing on outbound outreach and demos.

Manage new customer onboarding by migrating trip content, building trips, training customers, and coordinating with Sales, Account Management, and Product. Own multiple onboarding projects, identify and resolve pain points, deliver personalized trainings, and perform occasional on-site setup visits to ensure clients are successfully using the WeTravel platform.

Manage and nurture LATAM client relationships for a travel SaaS platform, provide proactive support, resolve issues, identify upsell opportunities, collaborate with Sales/Support/Product, and drive long-term client satisfaction.

Manage and review incoming/outgoing payments, detect and investigate fraud or suspicious activity, resolve customer payment issues, monitor Stripe/Airwallex, escalate to Risk/Compliance, partner with Finance/Product/Legal, and improve manual workflows and processes. Occasional weekend coverage and ad-hoc operational projects required.

Manage and review incoming/outgoing payments, detect and document fraud or suspicious activity, resolve payment issues with customers, partner with Finance/Risk/Compliance/Product/Legal, monitor transactions in payment platforms, and drive process improvements and automation while supporting occasional weekend coverage.

Manage and review incoming/outgoing payments, detect and investigate fraud or suspicious activity, resolve payment issues with customers, monitor transactions across payment platforms, escalate to Risk/Compliance, partner with Finance/Product/Legal on complex cases, and help streamline manual workflows and ad-hoc operational projects.

Manage and review incoming/outgoing payments, detect and investigate fraud, resolve customer payment issues, partner with Finance/Risk/Compliance/Product, document cases, and improve manual workflows toward automation.

Manage and review incoming/outgoing payments, detect and investigate fraud or anomalies across payment platforms, resolve payment issues directly with customers, collaborate with Finance/Risk/Compliance/Product/Legal, document cases, and help streamline/manual workflows while supporting occasional weekend coverage.

Manage and review incoming/outgoing payments, detect fraud and suspicious activity, investigate and document issues, resolve customer payment problems, monitor Stripe/Airwallex, escalate to Risk/Compliance, partner cross-functionally, and improve/automate manual workflows. Role is remote, hands-on initially, with occasional weekend coverage and travel to Amsterdam annually.

Lead platform infrastructure, reliability, and developer experience. Architect and manage AWS and IaC (Terraform), build SRE practices (SLIs/SLOs, incident response, observability), improve CI/CD and internal developer tooling, oversee IT operations and security/compliance, and define the platform roadmap alongside engineering leadership.