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Lead incident command and technical response for high-severity production incidents across applications, infrastructure, cloud, and network. Coordinate cross-functional teams, drive triage, recover services, perform RCA/PIRs, and deliver executive reporting. Partner with SRE and engineering to improve reliability through SLOs/SLIs, observability, automation, and process improvements while ensuring ITSM and regulatory compliance.

Lead SRE, production support, and infrastructure operations to ensure availability, performance, and resilience of business-critical banking platforms. Own incident and problem management, define SLOs/SLIs and drive automation, observability, and continuous service improvement. Manage cross-functional teams, vendor SLAs, capacity planning, and disaster recovery while aligning IT strategy with business objectives and regulatory requirements.

Develop, test, deploy, and support an internet-facing payments web application. Build and maintain microservices using Java and Spring, integrate front-end Angular components, apply DevOps/DevSecOps practices, troubleshoot production issues, participate in on-call rotations, and collaborate with cross-functional teams to deliver secure, user-focused solutions.

Lead end-to-end Master Data Management product requirements for Customer 360 and Reference 360. Own backlog, drive data ingestion and quality rules, validate MDM core configurations, define downstream API/batch and Snowflake consumption requirements, lead UAT and reconciliation, and coordinate stakeholders to ensure governed, analytics-ready master data for reporting and regulatory needs.

Lead MDM data consumption and validation across Customer 360/Reference 360. Validate data flows from MDM to APIs, batch pipelines and Snowflake; run SQL-based reconciliations; support UAT, defect tracking, requirements documentation, and downstream financial reporting validation. Act as analyst bridging producers and consumers, focusing on data quality and documentation rather than development.

Design, develop, test, and implement enterprise-scale Pega workflows for Deposits & Shared Services. Integrate Pega with enterprise systems, debug and develop Pega rules, provide production support including on-call rotations, produce technical documentation, mentor peers, and collaborate with business and technology stakeholders to deliver scalable, secure solutions.

Develop, implement, and support enterprise-scale Pega-based workflow solutions for Deposits and Shared Services. Collaborate with business and technology stakeholders to design integrations, write code, debug Pega rules, provide production support (including on-call rotations), and produce technical documentation following SDLC and Agile practices.

Perform independent functional and automation testing for enterprise banking applications. Create test plans/cases, execute manual and automated UI/backend/API (REST & SOAP) tests, log and track defects, run regression, maintain test frameworks, analyze data and metrics, and collaborate with developers and product teams to reduce risk and ensure quality.

Lead design, build, and maintain enterprise data platforms, data lakes, and ETL/ELT pipelines (Snowflake/AWS). Drive data modeling, performance tuning, scheduling, CI/CD, production support, architecture impact analysis, automation, and lead a data engineering team to support regulatory, finance, risk, and Customer 360 needs.

Design, build, and maintain enterprise data platform and ETL/ELT pipelines (file, DB, API) using Snowflake/AWS. Optimize SQL and pipelines, support production incidents, work in Agile with global teams, and ensure data security and governance.