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Manage assigned customer accounts by monitoring payments, calling and emailing customers, resolving discrepancies, negotiating payment arrangements and credit terms, approving orders, maintaining accurate account records, and supporting business-building and risk-management efforts.

Maintain and reconcile general ledger accounts, contribute to month-end close and consolidated financial statements, prepare and audit financial reports, assist with external year-end audit, produce scheduled and ad hoc reports, ensure GAAP compliance, resolve discrepancies, and support intercompany, payments, and internal control processes.

Support domestic logistics by managing delivery issues, coordinating LTL/FTL shipments, monitoring carriers, auditing rates/invoices, tracking exceptions, collaborating cross-functionally, and contributing to process improvements to ensure timely, cost-effective deliveries.

Serve as a strategic HR partner advising leaders on employee relations, organizational effectiveness, HR policies, compensation guidance, employee engagement, change management, investigations, and coaching to support business goals.

Manage job descriptions and classifications; analyze market pay data and prepare salary survey submissions; support annual merit and bonus administration; maintain compensation data in HRIS; provide pay guidance to HR and managers; conduct FLSA and wage/hour audits; resolve routine compensation inquiries and generate reports to support pay recommendations.

The Director, Custom Product & Operations oversees product development, operations, and strategy to drive growth and manage key customer relationships, ensuring operational efficiency and customer satisfaction.

Manage and grow assigned territory by developing relationships with high-potential accounts, delivering presentations, planning and executing account strategies, negotiating and closing complex deals, documenting activity in CRM, and traveling to meet customers. Ensure use of SanMar marketing tools, plan travel, and comply with company policies.

Lead product development from concept to commercialized soft-goods products, managing materials, trims, costing, suppliers, quality, and production timelines. Collaborate with technical design, sourcing, planning, and QA to meet cost, capacity, and compliance targets while training junior team members and supporting global sourcing and responsible sourcing initiatives.

Serve as first point of contact for compliance inquiries: triage intake, coordinate documentation and responses, maintain process and training materials, perform basic audits, support analysts and special projects, and ensure timely escalation and compliance resource upkeep.

Manage and monitor global ocean and air shipments using logistics platforms; plan routes and carrier allocations; validate weekly billing; liaise with carriers, vendors and internal teams; analyze carrier performance and data for process improvements; ensure documentation, compliance with incoterms, and timely deliveries. Support forecasting, troubleshooting, and related logistics tasks.