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Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Lead Customer Success Operations, Enablement, Education, and Services. Drive digital transformation, CS technology roadmap, P&L for enablement/services, process optimization, measurement of CS KPIs, and global internal enablement to increase adoption, retention, and service revenue.

Lead GTM territory planning, CRM governance, and forecasting to scale sales operations. Drive territory modeling, RoE, pipeline hygiene, reporting accuracy, and cross-functional enablement to improve productivity and automation.

Generate and qualify inbound and outbound leads via calls, email, and social channels; research prospects; maintain Salesforce and outreach tools; hand off qualified opportunities to Regional Sales Managers; meet opportunity quotas while developing sales skills and healthcare product knowledge.

Lead and grow multiple web engineering teams to deliver high-quality, timely healthcare products. Establish processes, metrics, and governance, champion engineering initiatives, and drive ownership, quality, and continuous improvement.

Conduct research on LLMs, generative AI, RL, and AI agents; design new algorithms and architectures; prototype and deploy models; collaborate with cross-functional teams; publish findings and mentor junior staff at senior levels.

Lead design and implementation of cloud-native, scalable SaaS systems. Create architectural blueprints, drive multi-cloud migrations, standardize reusable frameworks, build prototypes and CI/CD standards, enforce SRE/DevSecOps practices, and mentor engineering teams to ensure resilient, secure, high-performance products.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.

Design and deploy autonomous, conversational AI agents for patient engagement: build multi-agent systems, integrate with EHRs/APIs, fine-tune models, implement safety guardrails and evaluation frameworks, and monitor production performance.

Lead deal structuring, pricing strategy, and negotiation to optimize revenue and profitability. Partner with Sales, Finance, Legal, Product, and Customer Success to execute quotes, manage Salesforce/CPQ/CLM workflows, enforce approvals, analyze deal KPIs, streamline processes, and mentor Deal Desk team members. Support fast-paced B2B SaaS sales cycles; occasional travel.