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Originates purchase and refinance mortgage loans from company-provided leads. Consults with borrowers, assesses their needs, recommends suitable products, takes applications, prepares loan proposals, gathers documentation, and supports timely closings. Maintains compliance, stays current on mortgage industry trends, and meets monthly sales goals while delivering accurate, responsive customer service.

Coordinates residential mortgage appraisal orders from assignment through completion across multiple lending channels. Tracks appraisal status, maintains workflow and documentation in the loan origination system, prepares pipeline and performance reports, identifies delays or compliance concerns, and communicates with appraisers and internal underwriting, processing, production, and client teams to resolve issues and manage appraisal-related conditions.

Leads retail mortgage production across multiple offices by recruiting, developing, and managing Loan Consultants. Drives market strategy, loan volume, profitability, business-plan execution, customer service, loan quality, and pull-through performance. The manager monitors results, conducts performance reviews, reports on market performance, implements company policies, maintains recruiting pipelines, identifies business opportunities, and promotes the company brand. Personal loan production at or above target is also required.

Manage day-to-day letter operations for SMS Recovery, ensuring compliance with federal, state, and investor requirements. Develop and revise letters, coordinate with Compliance, Print Production, IT and Recovery Management, support loan servicing transfers, manage bulk print processes, and drive process improvements and campaign letter deployments.

Lead compliance systems for mortgage originations, manage third-party integrations and testing, oversee regulatory disclosures and fee profiles, review new products, support examinations, remediate technical compliance issues, and supervise compliance analysts.

The Title Curative Specialist liaises between teams and external partners to resolve title-related issues, ensuring title policy issuance and compliance with regulations.

The Post Closing Specialist manages post-closing files by ensuring accuracy and compliance, resolving issues, and coordinating documentation for mortgage loans.

The Regulatory Correspondence Specialist III handles complaints from borrowers to regulatory agencies, investigates issues, and communicates resolutions with professionalism. They mentor staff and ensure compliance with regulatory standards while addressing escalated complaints effectively.

The Centralized Account Executive markets mortgage products to brokers, manages broker relations, and ensures superior service delivery.

Lead complex analyses and modeling to uncover drivers of performance, develop actionable insights and executive-level storytelling, own performance analyses, build decision frameworks, create dashboards, and mentor junior analysts to influence strategic business decisions.