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Lead end-to-end delivery of complex, cross-functional technical programs. Align product, engineering, and design on roadmap and architecture, manage dependencies and risks, mentor program teams, and drive scalable, customer-focused program strategies to achieve measurable business outcomes.

Lead end-to-end delivery of large, complex technical projects across multiple teams. Manage stakeholders, risks, and project documentation using tools like Jira and Confluence. Ensure quality, compliance with PMO governance, and alignment to organizational objectives.

Lead QA responsible for all testing (functional, regression, performance, integration, system, acceptance), test planning, strategy, estimation, and reporting. Act as SME for assigned module, participate in design meetings, support agile practices, own feature quality through UAT and production tracing, and manage/mentor the QA team while collaborating with development, product, and support.

Monitor and support file transfer processes and data flows, troubleshoot transfer failures and connectivity issues, run daily MFT operations, follow SOPs/escalations, assist senior engineers with root cause analysis, participate in system health monitoring, maintain operational documentation, and contribute to automation initiatives.

Perform client onboarding and enrollment, conduct KYC/CIP/OFAC verifications and due diligence, resolve verification rejections, validate client authorizations, monitor transactions for fraud or suspicious activity, and support compliance reporting and monitoring processes.

Entry-level chargeback analyst responsible for daily chargeback reporting, managing exception email inboxes, responding to bank partners, reviewing MX chargebacks, assisting with retrievals and disputes (Visa, GMAP, VCMP, Pin Base), enforcing policies, and notifying management of incidents. Shift transitions from evening to day.

Design, develop, test, deploy, and support scalable Java-based backend services and microservices for a payments platform. Implement secure API integrations, participate in architecture reviews, mentor junior engineers, troubleshoot production issues, and ensure compliance with security and regulatory standards such as PCI DSS.

Facilitate Agile ceremonies, enforce Jira data hygiene, manage release checklists and status signaling, identify and escalate blockers, and drive team predictability and transparent reporting to stakeholders.

Provide application support by resolving product issues across their lifecycle, collaborate with engineering and development, maintain and tune databases in high-availability environments, follow processes for support and maintenance, work on-call/rotational shifts, and communicate status to stakeholders.

Operate and support AWS-based cloud infrastructure (EC2, RDS, S3, EKS, Lambda, EMR); monitor availability, manage incidents to meet SLAs; assist production deployments across public/private clouds; ensure security, standards and fintech compliance; and collaborate with engineering teams to improve monitoring and operational practices.