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Produce and validate default reporting and analytics for mortgage servicing portfolios. Investigate data discrepancies, perform root-cause analysis, modify reports for ad-hoc needs, document processes, and collaborate with default management to ensure regulatory and investor-compliant reporting.

Monitor vendors and CMS activities through the foreclosure referral process, perform referral validation and due diligence, prepare files and dispositions, maintain system records and reporting, escalate and resolve exceptions, ensure compliance with state, federal, and investor requirements, and communicate with internal teams, clients, and stakeholders.

The Collateral Analyst manages collateral file reporting, resolves documentation exceptions, analyzes data, creates reports, and trains team members to ensure compliance and accuracy.

Perform GAAP-based general accounting for Lending and Title divisions: bank reconciliations, journal entries, balance sheet and income statement reconciliations, wire transfers, month-end close, audit support, and coordination with Treasury and operations to validate recordings and cash activity.

Review accuracy of loss mitigation underwriter decisions and final modification calculations, check file completeness and documentation, ensure company procedures and Fiserv tasking are followed, track errors and trends, provide error reporting and training, and support special projects and process improvements.

Lead and execute mortgage division marketing strategy to drive customer acquisition, brand awareness, lead generation, retention, and market growth. Oversee digital marketing, channel optimization, analytics, product go-to-market, compliance, budgets, and a high-performing marketing team. Partner with Sales, Product, Digital, Compliance, and executives to deliver data-driven campaigns, measure ROI, and support geographic and product expansion.

Handle requests to compile and summarize foreclosure/default fees and costs using Tempo comtag and Fiserv; prepare and send reinstatement letters/quotes; ensure compliance with investor/insurer/state guidelines; communicate with law firms; meet deadlines; research documentation to support invoicing; follow company policies and work independently in a high-production environment.

Administer corporate benefits programs (medical, dental, vision, life, AD&D, FSAs, COBRA), handle enrollments, qualifying events, leave administration, vendor/TPA coordination, compliance with HIPAA/ERISA/COBRA/FMLA and state laws, billing reconciliation, open enrollment support, audits and benefits recordkeeping.

Provide administrative and loan-processing support to assigned Account Executives and TPO sales management. Tasks include data entry into the LOS, scheduling calls, organizing loan documentation, monitoring pipeline and locks, assisting brokers, supporting marketing and events, ensuring compliance with company and investor guidelines, and preparing reports to enable timely loan closings.

Provide administrative and loan-processing support to assigned Account Executives and TPO sales management. Manage data entry into the loan origination system, monitor documentation and credit/flood reports, coordinate broker communications and marketing activities, ensure compliance with underwriting and investor guidelines, and provide backup support to Account Executives to facilitate timely loan closings.