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Leads all post-close mortgage loan operations, including loan delivery, endorsements, records management, due diligence, compliance, quality control, risk management, audits, and process improvement. Manages department leaders and staff, oversees performance and training, resolves issues with internal and external stakeholders, partners with IT on system enhancements, and ensures adherence to policies, regulations, service levels, and loan quality metrics.

Posts and manages payments for active loss mitigation accounts, including trial plans, repayment plans, forbearances, reinstatements, and payoffs. Sets up and monitors payment plans, updates Fiserv status codes, resolves loan-level issues, performs root cause analysis, and supports process improvement. The role requires compliance with applicable laws, state licensing across 20 states within six months, strong organization, and attention to detail.

Negotiates short sale offers and deeds in lieu of foreclosure, communicates decisions and counteroffers, analyzes loss severity, compares offers with property valuations, submits files for approval, and postpones foreclosure sales when necessary. The role requires mortgage and real estate terminology, loss mitigation experience, negotiation skills, regulatory compliance, and intermediate Microsoft Office proficiency.

Manages wholesale sales Account Executives and broker relationships across an assigned region. Drives sales goals, coaches staff, oversees loan submissions, forecasts production, communicates lending products and policy changes, and ensures regulatory compliance. The role supports broker acquisition, CRM activity tracking, operational issue resolution, training, regional budgeting, and collaboration with loan operations. Requires strong knowledge of mortgage products, underwriting, lending regulations, and origination processes, with occasional industry travel.

Manages wholesale mortgage sales teams, Account Executives, broker relationships, regional sales goals, forecasts, and loan production. Provides coaching, training, performance oversight, and guidance on mortgage products and lending regulations. Ensures accurate CRM activity, broker applications, loan submissions, compliance, and operational coordination. Represents the company at industry events and supports budgeting, marketing strategies, and regional development.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan products and policies, supports submissions, trains partners on online systems, manages pipelines, and coordinates with underwriting, processing, closing, and funding teams. Ensures compliance deadlines are met, facilitates timely loan closings and purchases, maintains CRM records, and provides high-level service throughout the loan process.

Investigates and resolves electronic credit bureau disputes, complaints, and reporting corrections. The role researches loan and payment records, verifies compliance with Metro 2 standards and regulations including FCRA, RESPA, and TILA, submits updates through E-Oscar, coordinates with internal departments, handles escalations, and maintains accurate documentation while meeting strict deadlines.

Oversee complex escrow processes for mortgage-insured loans, including reconciling and processing FHA, PMI, and USDA payments, managing escrow stops, researching vendor issues, and supporting loan boarding. The specialist performs quality control, compiles operational data, escalates complex issues, assists junior associates, and ensures compliance with applicable regulations and company procedures.

Manages mortgage escrow oversight processes, including setting up FHA, PMI, and USDA escrow lines; researching tax, insurance, flood, and refund issues; processing cancellations; disbursing escrow balances; documenting loan updates; and resolving discrepancies in compliance with regulations and company procedures.

Processes mortgage loss draft and property damage claims, including checks, documents, inspections, claim packages, repair estimates, and draw eligibility. Reviews depreciation and repair costs, evaluates claim risk and exceptions, initiates fraud procedures when needed, and monitors service quality. The role also handles customer inquiries, regulatory compliance, documentation, and backup support while working in proprietary company applications.