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Lead the development and implementation of fraud strategy at Novo, utilizing analytics to mitigate risks while improving customer experience. Oversee real-time fraud management and collaborate cross-functionally to improve systems and tools.

As a Senior Community Manager, you will manage daily community operations, engagement strategies, and initiatives to enhance community value while collaborating with the marketing team.

The Senior Designer will lead creative direction for marketing campaigns, produce high-impact designs, partner with marketing teams, and develop visual system consistency while pushing creative boundaries.

The Analytics Engineer will develop and maintain data products to drive cross-functional decision-making and improve Novo's data culture.

The Principal Engineer will lead full-stack initiatives, define technical strategies, design scalable systems, and ensure production readiness while mentoring engineers.

Own and administer Kustomer and the customer operations tech stack (telephony, chat, Slack), build AI agent copilots, maintain system health, automate processes, create dashboards and SOPs, and partner cross-functionally to improve agent and customer experience.

Lead full-cycle recruiting for technical, business, and leadership roles while building AI-driven recruiting workflows, automations, and scalable processes. Partner with hiring managers to design structured interviews, scorecards, and workforce planning. Improve sourcing, conversion, time-to-fill, and hiring efficiency through data-driven insights and continuous process improvement.

The BSA Manager will lead compliance efforts, implement BSA/AAML programs, conduct investigations, provide training, and support risk assessment initiatives.

Lead DevOps Engineer responsible for owning cloud infrastructure and technical architecture at Novo, focusing on automation, security, and collaboration with engineering teams.

Lead the development of full-stack technical initiatives from architecture to production, collaborating with Product and Business teams. Ensure scalability, reliability, and security while mentoring engineers and establishing best practices.