Own post-sales lifecycle for high-value distributor accounts: onboard, train (including 1-2 days onsite), drive product adoption, identify renewals/expansions, manage churn risk, and relay customer insights to cross-functional teams.

Own and improve renewal, churn, and expansion forecasting; redesign Salesforce architecture for contracts and lifecycle reporting; define metrics and governance; enable CS leadership with data literacy and operating rhythms; partner with Finance and Systems to improve revenue hygiene; build scalable CS processes and lead cross-functional initiatives from diagnosis through adoption to drive retention and expansion.

As a Senior Customer Success Manager, you will manage strategic accounts, drive customer retention and expansion, and collaborate cross-functionally to ensure product adoption and value delivery.