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Provide first-line client support by answering calls, returning voicemails, responding to HubSpot cases, investigating and resolving issues across multiple platforms, assisting with onboarding, billing, refunds and account maintenance, keeping records accurate, and supporting process improvements alongside the Operations Manager.

The Business Development Manager will develop sales pipelines, guide prospects, demonstrate LEAP software, and ensure smooth client onboarding while collaborating with sales teams and reporting KPIs.

Generate and close new B2B SaaS sales opportunities for LEAP's LegalTech platform within an assigned territory. Prospect via outbound outreach, deliver online and in-person product demonstrations, qualify client needs, build relationships with decision-makers, manage a structured pipeline, hit sales targets, and collaborate with senior team members on territory strategy while following security and risk management policies.

First-line support for Practice Evolve accounting features: triage and resolve trust and office accounting issues, guide clients through month-end, reconciliations, billing and reporting, maintain tickets and knowledge base, and escalate complex issues to product and development teams.

Build and own LEAP AUs performance marketing function: manage paid media, design full-funnel acquisition and retention strategies, run A/B tests and experiments, develop ABM and nurture journeys with sales, optimise customer lifecycle, report growth metrics, and collaborate across product, web, design and global marketing while applying AI where useful.

Lead vertical product marketing across six legal practice areas: craft positioning, run go-to-market launches for new apps/features, produce content (blogs, guides, case studies), support events/webinars/social, enable sales with collateral, and measure engagement and adoption. Work closely with vertical legal leads, AU marketing, and use Storyblok, Salesforce, and AI tools.

Own GTM launch readiness and execution for LEAP CRM across new legal verticals and regions. Bridge CRM team with sales, support, and PMs; write documentation and enablement materials; run structured UAT; coordinate vertical discovery; manage internal communications and demos.

Manage onboarding and adoption for LEAP legal software, deliver onsite and remote training, build customer relationships, monitor health metrics, resolve issues, promote product adoption, support renewals, and represent LEAP at events and webinars.

Serve as the primary LEAP contact for SME clients through software implementations: manage expectations, data transition, consultant relationships, risk, project pipeline, installations, data sign-off, and handover to Client Success while evaluating improvements.

Own a book of B2B SaaS clients to minimize churn and drive renewals, expansion, and upsell. Negotiate commercial terms, understand client needs, demonstrate product value, collaborate with internal teams, log activity in Salesforce, attend events, and meet individual and team targets.