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Provides customer account support through phone, email, and fax; resolves outstanding credit and debit balances, supplies account information, reconciles customer records, and coordinates with Customer Service and Finance to support timely order shipment.

Processes customer credit applications, investigates credit, establishes account terms and limits, releases orders, submits invoices, reconciles accounts, and collects overdue balances. Resolves account and invoice issues with customers and internal teams, manages multiple currencies, recommends final demand referrals, supports process improvements, and trains or coaches data-entry staff. Senior representatives handle complex inquiries and serve as subject matter experts.

Creates and updates product pages, microsites, supplier landing pages, and promotional content for Mouser.com. Manages production workflows, goals, reporting, peer quality assurance, and process updates. Collaborates with technical marketing leadership and internal stakeholders while maintaining style-guide compliance. Requires strong writing, proofreading, editing, HTML, content-management, and Microsoft Office skills, along with electronic-component terminology knowledge and the ability to manage multiple priorities.

Design, implement, and maintain data quality solutions using Informatica (IDMC/IICS/IDQ) and PIM. Perform profiling, scorecarding, transformations, reporting, troubleshooting, and stakeholder training. Collaborate on data governance and produce DQ metrics and documentation.

Serve as the primary conduit between internal customers and engineering teams to define business needs, write requirements and user stories, coordinate technical specifications, drive agile delivery, produce documentation and process diagrams, manage multiple projects, and ensure successful deployment while collaborating across cross-functional teams.

Conducts full-cycle recruiting, including sourcing, interviewing, candidate selection, offer preparation, and onboarding support. Builds candidate pipelines and bench strength for current and future staffing needs, including technical roles. Uses online, social media, networking, and career-event sourcing methods. Advises management on recruiting strategies, provides recruitment administration, manages candidates in an applicant tracking system, and delivers customer service to employees and applicants.

Manages the design, development, deployment, maintenance, and support of Mouser.com internet business applications. Leads software development teams through hiring, training, coaching, and performance management; provides technical guidance; ensures projects meet business objectives; resolves system issues; evaluates technologies; establishes team procedures; and reports progress to senior management. The role requires extensive Azure experience, familiarity with React and API-first or microservice architectures, strong leadership, and at least 10 years of IT experience.