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Designs, deploys, maintains, and optimizes complex production and non-production systems and infrastructure. Responsibilities include monitoring, security controls, disaster recovery, business continuity, technology evaluation, systems integration, and technical roadmap contributions. The role collaborates with engineers and business stakeholders, uses AI tools to improve workflows and decision-making, and supports system availability, performance, and compliance.

Develops and manages product education and communications programs for WellSky solutions. Translates technical release information into clear client and internal messaging, adoption plans, training content, and self-service resources. Collaborates with solution, technical, training, and professional services teams to close education gaps, maintain learning materials, and measure program effectiveness through stakeholder feedback. Uses AI tools to improve workflows and data-informed decision-making.

Coordinates internal and external projects by organizing tasks, maintaining schedules and documentation, tracking progress and risks, facilitating communication among stakeholders, resolving issues, and reporting project outcomes and deviations to management.

Owns WellSky solution lifecycles from inception through delivery by gathering client needs, defining requirements, supporting roadmaps, prioritizing backlogs, and collaborating with Agile development teams. Leads Scrum ceremonies, manages JIRA requirements, creates user stories and documentation, supports compliance, and tracks solution success through KPIs and adoption metrics. The role requires laboratory technology or blood banking experience, familiarity with WellSky Transfusion, and up to 20% travel.

Implements and validates technical solutions integrating multiple applications through interfaces, messaging, and dashboards. Performs system deployment, configuration, user and role setup, troubleshooting, and basic infrastructure checks. Trains client IT teams on administration tasks, communicates project updates, and supports issue resolution. Requires experience with HL7 interfaces or integration workflows, with preferred knowledge of SQL, SFTP, IBM RPG, requirements gathering, and consulting practices. Travel up to 15% may be required.

Leads architecture and full software development lifecycle activities for scalable, reliable systems. Collaborates with technical and business stakeholders, resolves complex production issues, guides engineers, evaluates emerging technologies and AI capabilities, and enforces code quality through reviews and automated testing. Requires expertise in C#/.NET, PostgreSQL or SQL, cloud technologies, frontend frameworks, and test automation.

Leads healthcare software implementations by gathering requirements, analyzing workflows, configuring solutions, advising clients, facilitating meetings, training users, and troubleshooting minor issues. Collaborates with project teams and client personnel to deliver deployments on schedule. The role supports home health and hospice organizations and may involve up to 50% travel.

Serves as a liaison between WellSky and clients, managing contract adjustment requests, coordinating resolutions, strengthening long-term relationships, and improving client lifecycle experiences. The role partners with internal stakeholders on negotiation strategies, analyzes and drafts proposals and business communications, and supports efficient completion of client action items.

Serves as a liaison for WellSky clients, processing contract adjustment requests, coordinating resolutions with executives and internal stakeholders, and strengthening long-term client relationships. The role analyzes proposals, recommends negotiation strategies, manages action items, and streamlines client lifecycle experiences. It requires strong organization, communication, multitasking, and problem-solving skills in a fast-paced, onsite environment.

Bridges client needs and technical solutions by gathering requirements, assessing feasibility, architecting scalable and secure custom solutions, supporting implementations, debugging issues, and demonstrating solution capabilities. Collaborates with sales, project management, development, and implementation teams while communicating directly with clients and stakeholders to resolve technical challenges and maintain project scope.