Top Tech Jobs & Startup Jobs

Lead retention and customer-value initiatives as the strategic owner of a critical product area. Define measurable outcomes using retention, engagement, NPS, and revenue metrics; prioritize experiments; and integrate AI and LLM capabilities into the product experience and development process. Partner with engineering, design, marketing, and customer success to deliver customer-focused solutions, communicate strategy to executives, and mentor product managers and cross-functional partners.

Prospect into target accounts, respond to inbound leads, qualify opportunities, conduct high-volume outreach, overcome objections, and schedule meetings for Account Executives. Maintain accurate CRM records, use sales engagement platforms, meet lead and activity SLAs, collaborate with marketing and customer success, and identify improvements through performance reviews.

Leads design strategy and execution for complex, high-impact product initiatives and an entire product pillar. Owns ambiguous end-to-end design problems, influences Product, Engineering, Data Science, and executives, and advances the company design system. Partners with research and data teams to create measurable, accessible solutions. May manage and mentor senior designers, requiring hiring, coaching, and project oversight responsibilities.

Retain customers considering cancellation or downgrade through consultative conversations, objection handling, personalized recommendations, and targeted save offers. Resolve underlying issues with cross-functional teams, document cancellation reasons, monitor retention metrics, and support process improvements. The role requires strong communication, negotiation, analytical judgment, product knowledge, and experience meeting retention or quota-based goals.

Provides onsite and remote Tier 1 and Tier 2 end-user support, troubleshooting Windows and macOS devices, managing endpoint platforms, user accounts, hardware assets, software, and deployments. Coordinates audiovisual support for meetings and events, maintains ticket SLAs, documents solutions, and contributes to IT processes and knowledge-base improvements. The role is onsite in Waltham five days weekly with occasional support in Boston.

Manage the full sales cycle for Constant Contact’s Indirect Partner Program, from prospecting and discovery through demonstrations, negotiation, and close. Build and manage inbound and self-sourced pipelines, develop account strategies, maintain accurate forecasts, and cultivate customer and partner relationships. The role requires consultative selling, quota achievement, CRM discipline, and collaboration with Marketing, Sales, and Customer Success to drive acquisition, adoption, and long-term growth.

Convert inbound leads and free-trial users into paying customers through outbound calls, discovery conversations, needs analysis, coaching, and consultative selling. Advise small businesses across APAC on digital marketing solutions, manage a fast sales cycle, meet KPIs, and close new business daily from the Brisbane office in a hybrid arrangement.

Supports Revenue Operations across go-to-market teams by improving processes, configuring Salesforce, building reports and dashboards, analyzing customer lifecycle data, maintaining data quality, implementing AI-powered automation, troubleshooting operational issues, and documenting workflows. The role partners with Sales, Customer Success, Marketing, and Enablement teams to translate business needs into scalable systems and processes.

Own cross-functional Revenue Operations initiatives supporting Partner Success and broader go-to-market teams. Design scalable lifecycle, onboarding, sales, forecasting, and data governance solutions; build executive dashboards; improve revenue systems, processes, and data integrity; implement AI-driven automation; and advise stakeholders using operational insights. The role requires Salesforce expertise, advanced analytics, project leadership, strong communication, and experience translating ambiguous business needs into scalable solutions.

Lead the strategic roadmap and full product lifecycle for Constant Contact’s AI Assistant. Drive adoption, engagement, customer value, competitive differentiation, and ROI by partnering with engineering, design, marketing, sales, and customer success. Define success metrics, guide AI product strategy, mentor product managers, and represent the vision across the company. The role requires deep understanding of AI/ML products, LLM capabilities, SMB workflows, data-driven decision-making, and strong executive communication.