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Review potential and existing merchants' profiles to assess risks related to regulations, fraud, and compliance while optimizing internal processes.

Design, productionize, and maintain scalable ML services and pipelines (ingest, training, validation, deployment). Optimize training and inference performance, integrate ML into products, collaborate with data scientists, software and MLOps teams, and support strong engineering and MLOps practices.

Design and build production-grade agentic LLM systems and infrastructure for payments: discover use cases, develop end-to-end AI products, define evaluation and benchmarks, support teams across the company, and set engineering and evaluation standards while mentoring peers.

As a Senior Software Engineer - ML/AI at Adyen, you'll develop AI products to optimize operations, mentor teams, and enhance data-driven decision-making.

Own and manage Adyen's PCI certification portfolio for in-person payments. Maintain certification inventory, track expiries, coordinate QSAs and assessments, guide engineering on compliance requirements, prepare audit documentation, and represent Adyen in PCI industry forums to ensure continuous audit readiness and secure payment operations.

Lead design and implementation of observability platform capabilities: logging, metrics, tracing, alerting, and telemetry pipelines. Solve scaling and reliability bottlenecks, build tooling to reduce MTTR and alert fatigue, mentor engineers and SREs, drive feature ideation and adoption, and respond to production incidents.

Lead, mentor, and coach a team of account managers to grow strategic merchant relationships and payments revenue. Set team and individual revenue goals, report performance to executives, provide consultative payment strategy and contract negotiation support, recruit new team members, and foster a collaborative, feedback-driven culture.

Lead and manage neutral, end-to-end workplace investigations, including evidence collection, interviews, credibility determinations, and documentation. Advise leaders and HR partners, develop ER projects and policies, implement ER technologies, deliver training, conduct legal research, analyze trends for prevention, and travel (~15-20%).

Provide strategic regulatory advice for Adyen's Japan payments and fintech operations; identify and mitigate regulatory and integrity risks; translate obligations into policies and procedures; represent regulatory in product and workstream strategy; drive global stakeholder alignment; manage regulator interactions, external counsel, and high-stakes negotiations.

Lead and scale Adyen's global merchant and sub-merchant onboarding experience. Define strategy for front-end and API design, drive activation and conversion through experimentation and AI/ML, ensure compliance with Risk/Fraud/Legal requirements, and hire, coach, and grow a distributed product management team.