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As Chief of Staff, you will drive strategic initiatives, manage cross-functional teams, and enhance operational efficiency, reporting directly to the CEO.

Lead UK&I regional marketing programs to drive pipeline and revenue using Account-Based Marketing, field and event marketing, partnership activations, and customer advocacy. Partner with Sales and cross-functional teams to design, execute, measure, and optimize integrated campaigns, manage vendors/partners, and report impact against business objectives.

Manage full sales cycle for SMB accounts (<200 employees): prospecting, demos, pipeline building, forecasting, CRM data entry, outbound outreach, and networking at events to close new business.

Own and investigate complex technical customer escalations end-to-end; partner with CX Engineering and Product to diagnose and validate solutions; lead customer calls; produce clear investigation documentation and playbooks; identify recurring issues and contribute to automation and AI initiatives while mentoring other CX specialists.

Manage full sales cycle for mid-market accounts in the Nordics: prospecting, demos, outbound pipeline generation, negotiating and closing deals, tracking opportunities in Salesforce, and representing the company at events and partner networks to meet revenue targets.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

Build and scale HiBob's partner ecosystem across EuroWest (focus Spain/Portugal): identify, recruit, enable, and grow partners to generate pipeline and revenue, run joint GTM plans, manage partner portfolio, and collaborate with GTM teams to drive measurable commercial outcomes.

Provide technical, timely customer support across email, phone and Zoom; troubleshoot and investigate issues; escalate complex cases and keep customers informed; manage multiple queues and time zones; create Help Center content; identify and improve internal processes; meet weekly and monthly KPIs while collaborating with the team.

The Senior Account Executive will manage complete sales cycles, prospect new businesses, and close deals, particularly targeting enterprise-level companies.

Lead and coach a team of new-business Account Executives selling HiBob’s HR SaaS to mid-market (500–1000 employee) companies. Drive strategic, MEDDPICC-based selling, manage complex sales cycles, track KPIs, collaborate cross-functionally, and foster a growth-oriented, inclusive team culture to increase deal size and revenue.