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Manage a portfolio of 20–30 strategic enterprise customers across the Benelux region. Build success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate renewal risks, and support retention and expansion. Develop executive relationships across HR, IT, Finance, Procurement, and leadership teams while collaborating cross-functionally with Sales, Product, Engineering, Professional Services, and Support. Use customer data, AI, and automation to improve outcomes and productivity.

Engage inbound prospects through phone and email, qualify business needs and buying readiness, answer initial product questions, and schedule discovery meetings for Account Executives. Maintain accurate CRM records, follow up with leads, collaborate with Marketing and Sales, and contribute customer insights to improve campaigns and sales processes. The role requires strong communication, curiosity, organisation, commercial awareness, adaptability, and interest in building a SaaS sales career.

Own and grow a strategic Core HR product domain for a global B2B SaaS platform. Lead discovery, roadmap definition, product delivery, launch, adoption, and ongoing iteration. Translate complex HR data, workflows, configuration, compliance, and operational needs into intuitive, scalable experiences. Partner with Engineering, Design, Marketing, Customer Success, Support, Legal, Security, and senior stakeholders while using analytics and customer feedback to prioritize work and measure business impact.

Leads HiBob’s global creative vision, visual identity, brand governance, and integrated campaign execution. Manages creative teams, agencies, and contractors while partnering with Brand, Regional Marketing, Demand Generation, and Product Marketing. Oversees brand campaigns across TV/CTV, OOH, experiential, digital, and paid channels, using AI-enabled workflows and performance insights to increase creative throughput and business impact.

Drive technical pre-sales across new business and expansion opportunities in the APJ region. Deliver tailored demos, lead discovery, support RFPs and tenders, and translate customer needs into business outcomes. Partner with Account Executives, Account Managers, Product, Customer Success, and Professional Services on complex, multi-stakeholder SaaS deals. Apply knowledge of APIs, webhooks, cloud platforms, security, and compliance while sharing customer insights and mentoring junior team members.

Owns the success strategy for a portfolio of complex B2B SaaS customers. Responsibilities include developing success and account plans, leading executive reviews and adoption workshops, analyzing customer health and usage data, managing risks, supporting renewals and expansions, and demonstrating measurable business value. The role partners with Account Management, Product, Engineering, Services, and Support while building relationships across customer functions and using AI-driven customer intelligence tools.

Own the AI platform roadmap and develop reusable capabilities such as retrieval, embeddings, scoring, and agent tooling. Partner with engineering, data, and product teams on architecture, governance, evaluation, monitoring, safety, cost, and transparency. Enable adoption of AI capabilities across products, improve developer experience, and establish standards for building reliable AI systems in production.

Supports complex SaaS deals across pricing, quoting, commercial terms, contract amendments, governance, and revenue recognition. Acts as a commercial advisor to Sales, Customer Success, Finance, Legal, and Billing; manages requests through Salesforce, identifies risks, resolves blockers, and recommends practical solutions. The role also contributes to process improvements, automation, documentation, and continuous improvement across the Deal Desk function.

Owns HiBob’s customer lifecycle marketing strategy for existing customers, using segmentation, customer and product data, behavioral triggers, and multi-channel journeys to increase product adoption, retention, expansion opportunities, and revenue. Builds scalable programs across email and in-app channels, establishes communication governance and suppression rules, and partners closely with Product, Customer Success, Account Management, Customer Marketing, and RevOps.

Own the full enterprise SaaS sales cycle in the UK, from outbound prospecting and discovery through negotiation and close. Build relationships with companies of 1,000+ employees, manage multiple stakeholders, partner with Sales Engineering on demonstrations, maintain Salesforce data, attend industry events, and collaborate cross-functionally to drive revenue growth.