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Manage and grow a portfolio of strategic accounts by driving product adoption, retention, upsell, and expansion. Build trusted customer relationships, develop account plans, lead complex commercial negotiations, and translate technical needs into viable multi-product solutions. Collaborate with Sales, Marketing, Operations, and leadership while consistently achieving revenue targets and KPIs in a fast-paced fintech environment.

Lead onsite IT operations for Singapore and provide regional support across Southeast Asia. Responsibilities include technical troubleshooting for macOS, Windows, hardware, SaaS applications, networking, AV systems, onboarding, offboarding, executive support, vendor management, inventory, documentation, and office technology. The role mentors regional IT staff, partners with workplace and security teams, manages service providers, and improves IT processes while working onsite five days per week.

Owns Airwallex’s Canadian commercial strategy and results, leading sales, account management, and partnerships. The role builds and develops a high-performing team, drives go-to-market strategy, pipeline growth, customer expansion, and retention, and represents the company with customers and partners. Responsibilities include coaching deals, improving execution, strengthening hiring and performance, and partnering cross-functionally to build repeatable growth engines.

Build Airwallex’s German outbound sales engine by defining ICPs, creating playbooks, leveraging AI-assisted sales tools, identifying and qualifying target accounts, generating pipeline through multichannel outreach, collaborating with Marketing and Product, maintaining CRM data, and optimizing conversion performance. The role requires German and English fluency and offers progression toward a BDM or Account Executive position.

Leads global Risk Operations across onboarding, periodic reviews, and in-life behavior for payments, issuing, and credit products. Owns strategy, staffing, 24/7 coverage, performance management, procedures, control frameworks, documentation, and AI transformation. Partners with Risk, Product, Engineering, and Commercial teams to balance risk, customer experience, scalability, and financial impact across multiple jurisdictions.

Own a portfolio of strategic DACH customers in Berlin, driving retention, gross profit, and expansion across Airwallex products and markets. Lead account planning, executive QBRs, consultative negotiations, Salesforce forecasting, and resolution of operational or compliance issues. Translate customer needs into solutions while coordinating Product, Risk, FinOps, Support, and Sales. Help establish scalable post-sales processes and playbooks.

Leads Airwallex’s global Onboarding and Financial Crime Operations organization across KYC, sanctions screening, transaction monitoring, investigations, and periodic reviews. Owns strategy, staffing, operating procedures, performance management, controls, documentation, and continuous improvement across multiple jurisdictions. Partners with Compliance, Risk Product, Engineering, and Commercial teams to balance risk, customer experience, scalability, and cost. Drives AI and automation transformation, manages outsourced capacity, and ensures consistent operational execution across markets.

Lead Southeast Asia revenue strategy and operations, including market sizing, go-to-market execution, customer onboarding, process localization, product-market fit, executive analysis, and cross-functional initiatives. Partner with commercial, product, operations, risk, compliance, and regional teams to launch and scale Airwallex's products across SEA markets.

Maintain and optimize database environments supporting global cross-border payment products. Responsibilities include PostgreSQL high availability, Redis cluster management, automation scripting, backup and recovery, database governance, monitoring, performance optimization, architecture design, and operational reliability. The role also develops database standards, evaluates new technologies, collaborates with business teams, and supports scalable, secure, highly available database systems.

Provides comprehensive executive and personal assistance to the Chief Revenue Officer, including complex calendar management, stakeholder coordination, meeting logistics, travel planning, expense and invoice administration, household operations, reservations, errands, personal events, venture fund administration, and document preparation. The role requires discretion, strong organization, communication skills, and comfort working across time zones in a fast-paced technology environment.