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Lead client relationships for Worldpanel subscriptions, manage account administration, identify and close revenue opportunities, deliver insights and presentations, oversee project delivery and service quality, coach and manage a team (appraisals, PDPs), and escalate product/service development needs to senior management.

Manage client relationships for Worldpanel India, ensuring contractual delivery, client satisfaction, and commercial growth. Lead insight generation and presentations, mentor junior team members, support proposals and revenue targets, and provide client training and issue resolution.

Lead client relationships for FMCG accounts, deliver insight-led analyses from consumer and shopper panel data, translate findings into actionable growth strategies, present recommendations to clients, commercialize panel solutions to drive revenue, and manage a team of researchers.

Lead the Customer Success team to drive client satisfaction, retention, and renewals. Ensure consistent client experience, track operational KPIs, optimize service utilization and processes, collaborate with Sales and Delivery, and use client insights to improve commercial performance.

Manage post-onboarding customer relationships to drive product adoption, deliver measurable value, and act as a trusted advisor. Support renewals and expansion, conduct training and business reviews, create impact stories, and collaborate cross-functionally to resolve customer needs. Manage a portfolio of ~30 clients and travel occasionally.

Lead end-to-end client insight projects, translate complex consumer data into actionable recommendations, coordinate cross-functional teams, present findings to clients, and coach junior analysts to ensure high-quality, business-focused deliverables.

Design, build, and maintain automated end-to-end tests for backend services and APIs using C#/.NET. Create BDD scenarios, REST API tests, integrate tests into CI/CD, investigate failures, and collaborate with engineers and product managers to ensure test coverage and reliability across distributed systems.

Design, build, and optimize high-volume data pipelines using Python, Databricks and Spark on Azure. Create and maintain automation test suites (Azure DevOps), perform manual/load/exploratory testing, collaborate with BAs and developers to meet sprint goals, and assist with sprint estimation and delivery.