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The Senior Product Manager will drive product strategy and development, collaborating with cross-functional teams to enhance customer experience, focusing on AI and SaaS solutions.

As a Software Engineering Manager, you will lead the Data Applications Engineering team, fostering collaboration, ensuring coding excellence, and managing project lifecycles while also being hands-on with technical challenges.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

The role focuses on strategic business partnership, forecasting, process optimization, and data insights for Zendesk's Global Renewals organization, enhancing retention and revenue outcomes.

Serve as a strategic partner to AI Agents product leadership to align customer insights, product priorities, and cross-functional initiatives. Drive operational excellence by optimizing existing product development programs, improving processes, enabling data-informed decisions, and producing executive-ready recommendations. Coordinate across Product, GTM, Data, and Customer Experience to improve discovery, planning, launches, and customer engagement while measuring impact of improvements.

Own the multi-year product strategy and roadmap for Salesforce and sales systems. Integrate AI features, redefine sales workflows, lead a Product/Architecture/Tech triad, align stakeholders, prioritize backlog, and define KPIs for adoption and business impact.

Lead global Quote-to-Cash (QTC) operations and transformation initiatives to increase automation, accuracy, and scalability. Build and manage a distributed Revenue Operations business operations team, define global QTC standards and controls, drive pricing/packaging and master data improvements, partner cross-functionally, and deliver measurable improvements in cycle time, billing/provisioning accuracy, and stakeholder experience.

Design and lead secure, scalable AWS architectures including IAM/CIAM, serverless event-driven systems, data engineering platforms, Amazon Connect integrations, IaC with Terraform/CloudFormation, CI/CD pipelines, and cloud security/compliance guidance while collaborating across teams and documenting architecture decisions.

As a Public Sector Solutions Consultant, you will lead technical discovery, architect AI-driven solutions, ensure alignment with customer goals, and drive AI adoption within government agencies, collaborating across departments to deliver measurable results.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.