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Sell Zendesk AI-informed SaaS to SMB customers by hunting new logo opportunities, managing full sales cycles, building ROI-driven cases, and collaborating with solutions engineers. Use AI insights and CRM tools to forecast, expand accounts, drive renewals, and meet revenue targets while partnering with marketing and customer success.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The Senior Account Executive is responsible for driving revenue growth by acquiring new customers, nurturing relationships, and identifying expansion opportunities while utilizing data insights to enhance strategies and exceed sales targets.

Work with customer SMEs to gather requirements and design, prototype, and implement Zendesk integrations. Lead technical customer conversations, present solutions, collaborate with consulting/support/account teams, communicate technical concepts to stakeholders, influence product development, and propose workarounds to meet business needs.

Own and grow partner-led business in an EMEA sales territory: recruit, onboard, enable and manage partners; build joint business plans; drive partner-sourced revenue and pipeline; align partners with Zendesk sales, marketing, and enablement; run joint opportunities, forecasts, and partner enablement activities.

Serve as a technical trusted advisor in pre-sales: run discovery and AI readiness, design demos/pilots, architect scalable Zendesk-based AI/CX solutions using cloud, APIs, telephony and middleware, drive technical strategy through the sales cycle, measure ROI, and collaborate across Sales, Product, Engineering and Customer Success to drive adoption.

Hunt and close new SMB customers using AI-driven insights and traditional sales tactics. Manage full sales cycles, build ROI-backed proposals, collaborate with Solutions Engineers, maintain pipeline in Salesforce, and drive renewals, upsells, and territory plans while meeting revenue targets.

Embed with strategic customers to design, build, and deliver production-grade AI/LLM solutions. Lead discovery, scoping, PoCs, integrations (APIs, data pipelines, RAG/vector DBs), production rollouts, and handoffs. Troubleshoot complex data/infra/model issues, collaborate with sales and product teams, and translate customer learnings into prioritized product improvements.

Lead enterprise B2B SaaS sales to acquire new customers and expand existing accounts. Build C-level relationships, manage complex multi-month value-driven deals with POCs, create territory plans, maintain pipeline and forecasts, and collaborate with internal teams to drive revenue, retention, and product expansion.