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Lead architecture and deployment of AI-powered Zendesk solutions for enterprise customers, advise sales on technical strategy, design integrations and knowledge/memory systems, manage complex POCs, and ensure successful hand-off to implementation while driving automation and expansion.

Own enterprise customers’ multi-year AI adoption roadmaps, serving as a strategic advisor and engagement lead. Coordinate Product, Professional Services, Sales, Success, Engineering, and partners to deliver safe, scalable Zendesk AI deployments. Track adoption, resolution, retention, and expansion metrics; mitigate risks; support renewals; and drive measurable business outcomes. Advise executives on AI strategy, responsible AI, compliance, and operational excellence while translating technical capabilities into customer value.

Lead growth analytics for Zendesk’s product-led growth motion, guiding a team of analysts and partnering with Product, Engineering, Sales, Marketing, and Data teams. Define funnel metrics, measurement plans, experiments, and instrumentation across acquisition, activation, conversion, retention, and expansion. Analyze customer behavior using segmentation, cohorts, funnels, experimentation, and statistical methods. Improve self-service reporting, dashboards, metric definitions, reusable datasets, and analytics capabilities while coaching analysts and influencing senior stakeholders.

Drive new-business revenue across Spain and Portugal by prospecting, developing territory plans, managing complex B2B sales cycles, expanding existing accounts, engaging C-level stakeholders, negotiating deals, maintaining pipeline forecasts, and collaborating with internal teams. The role requires strong consultative selling, presentation, negotiation, and closing skills, along with Spanish and English fluency and customer travel availability.

Lead and mentor sales teams in the Greater China region to achieve revenue and quota targets, develop market strategies, and manage client relationships.

Lead technical discovery, AI readiness assessments, solution design, demos, pilots, and proofs of value for Zendesk CX and employee service solutions. Architect secure, scalable integrations using APIs, middleware, telephony, and cloud platforms. Translate AI and automation capabilities into business outcomes, guide technical strategy throughout the sales cycle, demonstrate ROI, support AI adoption, and collaborate cross-functionally on product and go-to-market strategy.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

The Senior Software Engineer will develop and implement scalable solutions, enhance integration across SaaS systems, and leverage next-gen tools for innovation in the Zendesk platform.

The Senior Sales Product Specialist will drive B2C sales growth in the SaaS sector, managing the sales cycle, performing ROI analyses, and ensuring quota achievement while collaborating with product development.

Design and lead secure, scalable AWS architectures including IAM/CIAM, serverless event-driven systems, data engineering platforms, Amazon Connect integrations, IaC with Terraform/CloudFormation, CI/CD pipelines, and cloud security/compliance guidance while collaborating across teams and documenting architecture decisions.