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The Senior Premier Support Engineer will provide top-tier technical support for Korean-speaking customers, troubleshoot complex issues, collaborate with teams, mentor junior engineers, and contribute to process improvements to enhance customer satisfaction.
Seeking a dedicated SMB Account Executive with a proven track record in B2B sales to drive revenue growth by acquiring new customers and expanding existing accounts. Responsibilities include managing customer relationships, cross-selling products, leveraging data insights, and exceeding sales targets. Requires strong presentation and negotiation skills, as well as familiarity with Salesforce, Outreach, and Clari.
As a Managed Services Consultant, you will manage a portfolio of customers, optimize their use of Zendesk products, provide proactive assistance, and ensure ongoing value from their services subscription. You will collaborate with customers and internal teams to deliver world-class customer service and business consultation.
Lead and influence the EMEA Legal team for Zendesk, shape the strategic direction of the EMEA Legal practice, supervise contractual negotiations, provide legal guidance on compliance matters, and drive improvement projects within the Global Transactions practice.
Thrive in a fast-paced environment, work with new technologies, collaborate with teams and customers to create software solutions, create technical proposals, promote continuous learning.
Collaborate with customers to design and implement technical solutions using Zendesk, lead projects, mentor junior colleagues, and maintain technical product expertise across Zendesk's product line.
Responsible for configuring Zendesk solutions, consulting on configuration best practices, and providing hands-on support for customers. Collaborate with global team to ensure ongoing value for customers. Work directly with customers across different regions.
Lead the development and execution of communications plan for Japan, collaborate with global Communications function, develop thought leadership narratives, manage relationships with PR agency, oversee local media relations, contribute to social media profiles
HR Compliance Program Manager responsible for managing global compliance oversight program for People and Places (P&P). Duties include creating and maintaining compliance schedules, documentation, project managing compliance activities, collaborating with stakeholders, and driving compliance on a global scale.
Looking for a support expert to set the standard for best-in-class customer support for Zendesk's Premier customers. Responsibilities include delivering technical support, providing guidance on APIs, frameworks, and SDKs, and coordinating communications during service incidents. Required skills include experience with Zendesk, technical troubleshooting, enterprise software support, and multi-vendor SaaS solutions.
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