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Provide confidential administrative support to the General Manager, Board, and departments. Manage Associa and Access systems, vendor setup, homeowner accounts, and VMS invoice coding. Prepare meeting materials, attend meetings, take minutes, maintain reports (delinquency, work orders, violations), respond to resident inquiries within 24 hours, coordinate maintenance/service appointments, manage office supplies, and assist with homeowner onboarding and community calendars.

Provide administrative and operational support to community associations, assist Community Managers, communicate with homeowners and boards, perform property inspections, maintain homeowner databases and files, prepare board meeting materials, support financial reviews and collections, and participate in community events to foster resident relations.

Manage homeowners associations by delivering property, financial, and project management services; advise Boards on financial decisions; manage vendors, RFPs, maintenance, and attend/conduct Board meetings while providing high-quality resident customer service.

Support Community Managers with resident relations, communications, vendor coordination, and administrative tasks. Maintain records, process work orders, manage calendars, assist with events and social media, and deliver professional customer service to ensure efficient property operations.

Lead and manage the accounting department, supervise and mentor staff, improve processes and internal controls, analyze reports, collaborate cross-functionally, and drive special projects to ensure accuracy and efficiency. Hybrid role based in San Ramon, CA.

Prepare and maintain general ledger and financial records, analyze financial data, generate reports and statements for management, ensure accurate tax and P&L tracking, and perform other assigned accounting duties.

Lead a branch of community association managers, build relationships with HOA boards and homeowners, mentor staff, oversee operations and financial reporting, advise on capital projects and vendors, ensure compliance and risk mitigation, attend board meetings, and drive strategic initiatives to improve community services.

Provide front-line customer support for homeowners association members: resolve billing inquiries, troubleshoot product/technical issues, explain account balances and HOA processes, update Association Facts in proprietary database and use the Associa website, assist vendors with invoices, coordinate emergency responses with personnel and vendors, and perform other administrative duties.

Entry-level training role supporting Community Managers with homeowner communications, meeting coordination, basic financial tasks, vendor and board interactions, ARB application processing, and on-site community inspections. Participates in a paid licensing program with mentorship and gradually manages a small portfolio as skills develop.

Provide general office administrative support including answering calls, processing mail and invoices, preparing board packages, updating homeowner records in C3, assisting managers and concierge staff, maintaining supplies, and performing filing, scanning, and other clerical tasks.