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Manage a full portfolio of HOA accounts: prepare monthly billings, handle homeowner inquiries, apply late fees, process returns and cash receipts, reconcile accounts, manage delinquencies and coordinate with collection agencies, and update ownership transfers while ensuring accurate records and compliance with policies.

Manage residential builder escrow files from opening through closing: review contracts, title commitments and lender documents; coordinate with builders, buyers, lenders and agents; prepare and verify closing documents; conduct loan signings and notarizations; resolve title and escrow issues; ensure compliance and maintain organized files and timely communication.

Prepare monthly financial reports and daily bank reconciliations, create GAAP journal entries, support Community Managers with accounting guidance, organize tax forms, assist with audits, collaborate with auditors and banking professionals, meet deadlines, and support special projects for a portfolio of associations.

Provide front-line administrative and customer service support for multiple communities: manage association documents, update resident records in C3 and TownSq, process mail/print/scan, coordinate vendor work orders and amenity reservations, prepare board packages and correspondence, and assist with recreation center tasks and general office duties.

Provide administrative and customer service support for community associations and managers: maintain databases, prepare correspondence and meeting materials, process applications and mailings, assist with delinquency monitoring, owner communications, and office supplies, and support emergency and event coordination following company policies.

Lead strategic sales and market expansion for community association services. Own territory growth through active selling, client acquisition, proposals, negotiations, and CRM (Salesforce) management. Represent company at industry events, collaborate with senior leadership and marketing, build partnerships, and inspire cross-functional teams to exceed revenue targets.

Provide tier 2 technical support: maintain, troubleshoot, and repair hardware, software, networks and minor servers; manage desktop and mobile device administration; deploy updates and software images using enterprise management tools; create documentation and collaborate with teams to resolve incidents and improve processes.

Greet and direct visitors, answer and route phone calls, manage conference room calendars, screen and distribute messages and mail, assist with administrative projects, and maintain a neat lobby.

Supervise and administer homeowners associations per management agreements. Serve as liaison to boards, homeowners, vendors and staff; manage budgets, financial reporting, vendor procurement, C3 database maintenance, AP oversight, inspections, board packages, collections, and special projects. Attend board meetings and community events.

Provide administrative support to property management teams: handle communications, maintain records, prepare reports, manage calendars and appointments, coordinate meetings, and build relationships with clients, tenants, and vendors to ensure efficient day-to-day operations.