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Provide overall supervision of homeowner associations: serve as liaison to boards, homeowners, and vendors; manage administration, budgets, financial reporting, collections, vendor procurement, prepare board packages, attend meetings, and support architectural reviews and community operations.

Manage and process accounts receivable and payments for property management portfolios. Post assessments and fees, apply payments across platforms, reconcile receivables, support month-end close and audits, monitor delinquencies, and communicate with homeowners, boards, and internal teams to resolve billing issues.

Provides general office and customer service support for community associations: handles calls and correspondence, prepares board packages, processes mail, invoices and payable vouchers, updates homeowner/association records in C3, assists managers and concierge duties, files and retrieves documents, maintains supplies, and performs general printing/scanning/faxing tasks as assigned.

Oversee branch community management operations, build relationships with boards and vendors, support strategic planning and fiscal operations, train and manage community managers and support staff, and ensure efficient client service.

Provide front-line administrative and customer service support for multiple communities: manage association documents, mail, reservations, work orders, reports, and homeowner communications; update systems (C3, TownSq, Branch Access); assist General Manager and Community Manager; perform office tasks and recreation center support. Shift includes nights and weekends.

Manage a portfolio of homeowner associations including board liaison, vendor and staff oversight, financial/reporting tasks, inspections, ARB processing, meeting preparation, and community communications. Ensure compliance with management agreements, maintain records, coordinate projects and vendor procurement, and support board-directed administrative duties.

Lead strategic sales and market expansion for community association services. Own territory, generate and close leads, build relationships with HOA boards and developers, represent company at events, and drive CRM (Salesforce) and cross-functional alignment to exceed targets.

Lead integrated marketing programs for rental property management clients, partnering with sales and branch leaders to drive lead generation, retention, and campaign execution across email, events, advertising, collateral, and vendor-managed deliverables.

Manage community associations by supervising operations, liaising with boards and homeowners, overseeing administrative and financial tasks, preparing board packages, monitoring delinquency and collections, coordinating vendors and capital projects, attending meetings/events, and ensuring use of Associa management tools and compliance with policies.

Lead branch community management operations, oversee teams, build client and vendor relationships, support strategic planning, fiscal operations, policy/procedure development, training liaison duties, and assist business development and other assigned tasks.