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Own retention and renewal forecasting, build and manage customer decarbonization portfolios, lead procurement and fulfillment, quantify and showcase customer value, translate field insights into product feedback, scale operations and manage 1-2 operations staff, and develop domain expertise in renewable energy and carbon removals.

Lead end-to-end strategic partnerships: identify and onboard ecosystem partners (consultants and SIs), negotiate terms, drive partner-sourced sales pipeline, own partner success, and collaborate cross-functionally with Sales, Product, Legal and Finance to influence GTM and revenue outcomes.

Own end-to-end customer relationships for EMEA enterprise accounts, onboard and train customers on Watershed, drive adoption and value, advise on climate plans and carbon marketplace use, gather customer feedback to inform product and services, and help customers achieve retention and business outcomes.

Lead a team of data analysts while handling customer data transformation. Manage team performance, develop best practices, and enhance product insights.

Lead a team of advisors in the Sustainability Data Advisory team to help clients achieve sustainability goals, manage operations, and drive efficiency through AI integration.

Join Watershed's sustainability AI reporting team to prototype, build, and productionize AI features (LLMs, embeddings) for information extraction and report generation. Ship production-ready, well-tested full-stack code and keep systems current with state-of-the-art AI to deliver customer-facing product features.

Operate as the GTM operations partner for Sustainability Advisory & Services: build staffing and forecasting models, own dashboards and reporting, ship AI-first internal tooling, run operating cadence, improve delivery processes, and lead multi-workstream strategic planning to improve utilization, capacity, and delivery quality for enterprise services.

As a Strategic Customer Success Manager, you'll manage high-value enterprise accounts, driving retention and growth by building relationships and advocating for customers internally. You'll guide customers in leveraging sustainability data for business transformation, while coordinating internal teams and planning governance with executive stakeholders.

Advise enterprise customers on measuring carbon and non-carbon footprints, deliver advisory services and verification support, and collaborate with product, science, and engineering to improve measurement methodology and data quality.

Lead the Cloud Infrastructure team at Watershed, manage engineering processes, drive team growth, and collaborate across departments to optimize systems and development.