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Provide Linux systems administration across development, test, and production environments: install/upgrade software, monitor and troubleshoot networked hosts, remediate incidents, ensure compliance, maintain documentation, and deliver user training and operational recommendations to improve availability and reliability.

Lead design and delivery of end-to-end organisational change initiatives: impact and readiness assessments, communications, training, stakeholder engagement, adoption measurement, risk mitigation, and sustainment. Coach junior staff, facilitate workshops, produce multimedia collateral, and support governance to embed change into business-as-usual.

Support deployment and BAU for SEA Platform by translating customer needs into technical requirements, creating user stories and onboarding workflows, configuring integrations, analyzing product metrics, driving automation, and working within ITSM and Agile processes to ensure smooth onboarding.

Provide Tier 2 technical support for complex hardware, software, network, POS/KDS and third‑party application issues. Perform in‑depth analysis, root cause investigations, and manage escalated incidents to resolution while meeting SLAs. Mentor Level 1 staff, document findings, drive problem records and suggest automation or preventive measures to reduce repeat incidents.

Lead design and execution of organizational change activities for large transformations: impact and readiness assessments, communications, training, stakeholder engagement, risk mitigation, adoption measurement, and sustainment planning. Coach junior staff, facilitate workshops, develop multimedia collateral, and support governance to embed change into business as usual.

Lead and operate the Consulting Service Track for the Claude platform: manage intake, size requests (Small/Medium/Large), allocate and track monthly consulting hours, deliver or oversee advisory engagements (from office-hours help to multi-session PoCs), coordinate with AI and Security Architects, escalate scope or production changes, and report consumption and value to governance and executive stakeholders.

Provide presales solution architecture for digital workplace services across an assigned client base: produce technical inputs for bids, proposals and RFP responses; design solutions; estimate costs/resources; demo Unisys solutions; support implementation reviews and resolve technical issues; collaborate with sales and stakeholders to improve solutions and service delivery.

The role involves creating and maintaining knowledge articles, promoting knowledge sharing, ensuring accuracy, driving tool adoption, and analyzing usage trends.

The M365 Architect provides consulting to clients, identifies opportunities, leads investigations of business challenges, and collaborates with internal teams for client-focused solutions.

The Knowledge Analyst is responsible for creating and maintaining knowledge articles, promoting knowledge sharing, ensuring knowledge base accuracy, driving adoption of management tools, and analyzing usage trends.