Process and monitor impound accounts end-to-end, ensuring compliance with regulations and company policy. Communicate with customers, recovery agents, impound facilities, and police; meet SLA call and correspondence standards; assist vendors and other departments as needed.

The Bankruptcy Specialist I reviews and monitors bankruptcy customers, facilitates bankruptcy protection, handles customer communications, and ensures compliance with regulations.

The Lien Perfection Specialist manages lien perfection for vehicle loans by ensuring accurate documentation, compliance, and communication with internal teams and third-party vendors, addressing discrepancies and conducting audits.