At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:The Bankruptcy Specialist is responsible for the day-to-day administration of bankruptcy accounts, including processing bankruptcy filings, maintaining account records, monitoring case activity, and ensuring compliance with legal and regulatory requirements. Works with customers, attorneys, trustees, vendors, and internal business partners to support accurate and timely servicing of bankruptcy accounts.
Job Duties:
- Review, analyze, and process bankruptcy filings, notifications, correspondence, and other account activity to determine account status and ensure appropriate handling in accordance with established service levels, quality standards, and legal requirements.
- Perform bankruptcy account maintenance activities, including account reconciliation, correction of discrepancies, and processing of servicing actions to ensure accurate account administration throughout the bankruptcy lifecycle.
- Monitor bankruptcy accounts and complete required documentation, recordkeeping, loan modifications, payment deferrals, and other account adjustments in a timely and accurate manner.
- Communicate with customers, attorneys, trustees, vendors, and other stakeholders to obtain information, resolve bankruptcy related issues, explain the impact of bankruptcy proceedings, and address account inquiries.
- Partner with Legal, Collections, Servicing, and other internal business partners to ensure bankruptcy accounts are managed appropriately, including matters related to defaults, repossessions, charge-offs, and regulatory compliance.
- Ensure compliance with bankruptcy regulations, company policies, audit requirements, and industry standards by maintaining current knowledge of applicable laws, procedures, and servicing practices.
- Regular attendance and punctuality during scheduled work hours are essential functions of this position. The position requires the employee to report as scheduled and on time and to be present during the hours necessary to perform the position’s essential duties and meet operational requirements.
Education and Work Experience:
- Required Experience: 1+ years in Servicing - Auto Finance, Bankruptcy experience highly preferred but not required.
- High School Diploma or equivalent degree preferred
- Working knowledge of bankruptcy processes and regulations, including Chapter 7 and Chapter 13 proceedings.
- Strong understanding of loan servicing processes and account maintenance activities.
- Effective communication and customer service skills with the ability to interact professionally with customers and external stakeholders.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining quality and compliance standards.
- Proficiency with loan servicing systems, Microsoft Office applications, and other business tools
#LI-Remote
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $19.80 - $24.40 hourly.
Exeter Finance LLC is an Equal Opportunity Employer.
Skills Required
- At least 1 year of experience in auto finance servicing
- Bankruptcy experience
- High school diploma or equivalent degree
- Working knowledge of bankruptcy processes and regulations, including Chapter 7 and Chapter 13 proceedings
- Strong understanding of loan servicing processes and account maintenance activities
- Effective communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities while maintaining quality and compliance standards
- Proficiency with loan servicing systems, Microsoft Office applications, and other business tools
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need. Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence. Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
