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Leads ServiceNow technical projects supporting VA EHR modernization, managing roadmaps, Agile delivery, requirements, configuration, integrations, reporting, testing, releases, governance, adoption, and sustainment. Coordinates cross-functional teams, government stakeholders, architecture and security reviews, API dependencies, dashboards, data quality, and executive communications. Requires ServiceNow expertise, technical project management, business analysis, Agile/Scrum leadership, regulated-environment experience, and eligibility for VA Public Trust access.

Develops and coordinates multi-phased facility transition and relocation plans, including occupancy milestones, move sequencing, departmental plans, resource coordination, risk identification, readiness assessments, and post-move issue resolution. The role coordinates personnel, equipment, furnishings, supplies, vendors, logistics, facility operations, and project leadership to support successful relocation and operational readiness for the VA Martinsburg Warehouse project.

Supports the VA QUERI program by measuring and reporting project impacts, managing databases and information repositories, maintaining SOPs, and analyzing data using REDCap and Excel. Applies implementation science, quality improvement frameworks, and generative AI to improve processes and inform program decisions. Coordinates stakeholders, prepares reports, ensures data accuracy, and independently manages administrative workstreams in a remote, matrixed research environment.

Provides operational oversight, risk analysis, governance support, project coordination, status reporting, change control, stakeholder communications, and process improvement for VHA EHR modernization SME teams. Facilitates executive decision-making, manages dependencies and corrective actions, develops performance measures and communications materials, and supports workflow design and change management across interdependent workstreams.

Manage federal healthcare projects for a VHA client, including planning, scheduling, risk mitigation, leadership reporting, deliverable tracking, stakeholder coordination, executive briefings, strategic recommendations, and project communications. The role requires managing concurrent initiatives, facilitating working sessions, documenting workflows and business rules, and collaborating with multidisciplinary teams and senior client leadership.

Supports project planning, scheduling, risk mitigation, reporting, and execution for a Veterans Health Administration client. Develops project artifacts, briefings, workflows, and communications; coordinates meetings and stakeholders; tracks deliverables, risks, and timelines; documents business rules and decision flows; and provides strategic recommendations and administrative support. The role requires strong communication, executive stakeholder engagement, healthcare or electronic health record experience, and proficiency with project management and collaboration tools.

Manages Walter Reed’s publications and issuances program, overseeing document development, coordination, review, approval, dissemination, version control, archival, and cancellation. Ensures compliance with Department of War, DHA, and medical center guidance; coordinates stakeholder and legal, safety, clinical, and administrative reviews; maintains tracking systems and repositories; develops templates and standards; trains directorates; and provides executive correspondence, records, forms, metrics, and surge support.

Maintain and administer Microsoft SQL Server databases supporting healthcare research administration, compliance, reporting, and operations. Design schemas and tables; develop and optimize stored procedures, queries, scripts, utilities, and reports; manage scheduled jobs; monitor performance, security, backups, recovery, and data integrity; troubleshoot database and application issues; coordinate with web developers; document solutions; and provide technical recommendations to research leaders.

Develops, maintains, tests, troubleshoots, and enhances secure intranet web applications supporting VA research programs. Integrates ColdFusion/CFML applications with Microsoft SQL Server, writes queries and stored procedures, resolves production issues, coordinates releases, improves usability, documents technical solutions, and communicates with technical and non-technical stakeholders.

Develop, maintain, integrate, test, and support database-driven web applications for VHA ORD programs. Responsibilities include SQL queries and stored procedures, application debugging, functional and regression testing, production troubleshooting, deployment coordination, defect resolution, documentation, and communication with technical and non-technical stakeholders.