Top Tech Jobs & Startup Jobs

Provide advanced corporate IT support and systems administration across Microsoft 365, Windows, Azure, Active Directory, Entra ID, Intune, and VMware. Manage employee devices, applications, accounts, permissions, authentication, MFA, and SSO throughout their lifecycle. Lead root cause analysis, documentation, standardization, and process improvements while partnering with HR, Security, and Compliance. Support global teams in English and Turkish, working autonomously and using AI tools to improve troubleshooting and service delivery.

Monitor, optimize, and scale AI-powered customer support systems, including chatbots, automated ticketing, and intelligent routing. Analyze performance metrics, resolution rates, customer satisfaction, and automation opportunities. Configure AI tools, conduct A/B testing, support governance and compliance, document results, and collaborate with support teams to improve service quality and efficiency.

Organize, maintain, and optimize global support knowledge assets, including knowledge bases, documentation, FAQs, and training materials. Develop knowledge management strategies, audit content for accuracy and consistency, improve searchability and AI readiness, analyze content performance, identify knowledge gaps, and collaborate with subject matter experts. The role also uses AI tools to improve content generation, maintenance workflows, and discoverability.

Own agile delivery processes, Jira tooling, data integrity, and quarterly planning for a software engineering organization. Facilitate standups and sprint activities, coach Tech Leads on agile practices and documentation standards, track delivery metrics and dependencies, maintain Jira automation and board compliance, and support leadership reporting. The role also uses AI tools for reporting and workflow development while partnering with Product and Tech Operations on readiness materials.

Acts as a strategic technical advisor for complex, global sales engagements involving tax and compliance technology. Leads discovery, maps transaction flows and ERP environments, designs cross-border solution architectures, delivers tailored demonstrations, supports enterprise RFPs and tenders, influences senior stakeholders, and partners with Sales, Product, Alliances, and Professional Services to advance deals and transition customers to implementation.

Provides technical sales engineering for embedded compliance solutions, guiding ISV and BPO partners through discovery, solution scoping, validation, demonstrations, proof-of-concepts, and integration. Advises on APIs, authentication, webhooks, cloud architecture, deployment, testing, SLAs, and data flows. Develops technical sales assets, maintains platform expertise, documents partner engagements, and collaborates across Sales, Product, Engineering, Support, and Services. Travel is required as needed for partner meetings, workshops, events, and planning.

Provide technical and sales support for payroll reporting forms and eFiling software through phone, email, and chat. Troubleshoot customer issues using remote support tools, test form updates, document bugs, maintain the support portal, identify recurring issues, communicate updates across departments, and improve software programs with AI-assisted workflows.

Manage a high-volume eCommerce customer portfolio, driving product adoption, satisfaction, and gross revenue retention. Execute success plans, monitor health and usage signals, identify and resolve risks, support renewal readiness, document customer feedback, and collaborate with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and Gainsight records while ensuring consistent engagement and operational discipline.

Lead enterprise discovery sessions, map transaction flows and ERP landscapes, design cross-border compliance solutions, and advise technical and business stakeholders. Partner with Sales on account strategy, qualification, RFPs, tenders, demonstrations, and solution positioning. Maintain demo environments, support partner-led engagements, improve pre-sales practices, and use AI tools to streamline workflows and personalize demonstrations. Occasional travel and a background check are required.

Develop and maintain tax compliance software across the full software development lifecycle. Write clean, tested code using Node.js, JavaScript, React, databases, TDD, and CI practices. Collaborate with product, design, QA, and technical teams to refine requirements and deliver customer solutions. Work with senior developers to solve complex problems, improve engineering standards, and document solutions while using AI-assisted tools to enhance coding, testing, and problem-solving.