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Lead strategic solution architecture for ISV partnerships, designing scalable embedded compliance integrations using APIs, webhooks and cloud-native patterns; influence product strategy, advise executives, establish governance and testing frameworks, mentor architects, and support pre-sales and partner engagements.

The Senior Systems Engineer will design, implement, and optimize enterprise systems for reliability and security, mentoring junior engineers and enhancing platform performance.

Perform data-entry tasks for the Compliance Services team using internal application software. Track confirmations and errors, meet deadlines, and maintain high accuracy. Must be detail-oriented, self-motivated, organized, and proficient with Excel while working independently in a fast-paced environment.

Serve as a technical authority handling escalated support cases, designing solutions for recurring issues, mentoring team members, documenting knowledge, collaborating with Product and Engineering, delivering training, improving support processes, participating in on-call rotations, and leveraging AI tools to improve customer outcomes.

Provide technical support for Sovos' SaaS platform by troubleshooting escalated issues, resolving tickets, documenting interactions, creating knowledge-base content, onboarding and training customers, participating in on-call rotations, and collaborating with product teams to improve products and processes.

Provide escalated technical support for a SaaS tax compliance platform: troubleshoot, resolve and document issues, create knowledge articles, assist onboarding/training, escalate complex problems, participate in on-call rotations, and collaborate with product teams to improve customer outcomes.

Lead and coach a team of Global Account Executives across Europe to win complex, multi-jurisdictional enterprise deals. Own pipeline, forecast discipline, and revenue targets (NNARR/TCV). Sell into C-suite, drive MEDDICC-based sales rigor, use AI tools to accelerate deals, and coordinate cross-functional resources (SE, product, alliances, services) to close global accounts.

Lead and coach a Europe-based Global Account Sales team selling enterprise SaaS to large multinationals. Own pipeline, forecasting, and revenue targets while participating in deals, selling to C-suite buyers, driving MEDDICC-based sales rigor, leveraging AI tools, and coordinating cross-functional resources to close complex, multi-jurisdictional contracts.

Lead and coach a team of senior global account executives selling enterprise SaaS compliance solutions across Europe; own pipeline, forecasting and large multi-jurisdictional deals; participate directly in executive-level sales, apply MEDDICC or equivalent processes, coordinate cross-functional resources, and leverage AI tools to drive NNARR and TCV targets.

Support preparation and filing of Insurance Premium Tax returns for a client portfolio. Act as first contact for routine client queries, validate tax data using internal software, assist confirming tax amounts, create returns under guidance, ensure completeness and deadlines, and build client relationships.