Compliance Services
The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos’ products and tools. The Compliance Services Supervisor is responsible for ensuring that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Key Position Responsibilities
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Lead a team of Compliance Services Associates and Representatives
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Hold team accountable for high service levels while creating a culture of collaboration and professionalism
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Interview, hire, train, coach, appraise performance, reward and discipline employees
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Implement and lead process improvement initiatives across the team
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Monitor client activities to ensure timely completion of compliance related tasks
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Provide assistance to team members in resolving client issues
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Manage client escalations
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Lead team to successful completion of department goals
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Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws
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Perform other duties and special projects as assigned
Minimum Position Qualifications
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Bachelor’s degree or equivalent work related experience
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3+ years of client service related work experience
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Excellent time management, decision making, and organizational skills
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Ability to lead and empower teams to achieve individual and operational goals
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Excellent interpersonal and professional communication skills
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Ability to work as a member of a team and cross-functionally
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Detail oriented and ability to work independently in a fast-paced environment
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Essential Job Functions:
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Interact effectively with teammates, colleagues and customers
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Comprehend and communicate complex concepts
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Concentrate, analyze and resolve complex problems
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Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
Skills Required
- Bachelor's degree or equivalent work-related experience
- 3+ years of client service-related work experience
- Excellent time management, decision-making, and organizational skills
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent interpersonal and professional communication skills
- Ability to work as a team member and cross-functionally
- Detail orientation and ability to work independently in a fast-paced environment
- Ability to comprehend and communicate complex concepts
- Ability to concentrate, analyze, and resolve complex problems
- Ability to use phone systems, computer hardware, and software applications
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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