Top Tech Jobs & Startup Jobs

Own regional critical situations from triage through resolution, serving as incident commander during high-severity outages, security events, and escalations. Coordinate cross-functional teams, communicate with executives and customers, lead post-incident reviews, and improve incident processes. As a principal support engineer, troubleshoot complex Microsoft and email-security issues, support VIP customers, mentor engineers, document solutions, and partner with Engineering and Product on defects and improvements.

Own customer experience and delivery metrics, dashboards, and reporting across Support, Professional Services, Customer Success, and Renewals. Analyze customer, operational, usage, and financial data to identify risks, trends, bottlenecks, and renewal threats. Partner with leaders to define KPIs, translate business questions into recommendations, validate data quality, automate reporting, and build self-service analytics. Collaborate with AI teams to measure the impact of AI-driven tools.

Lead and coach Commercial Account Managers across EMEA to achieve upsell revenue targets, reduce downsell and churn, and grow existing customer accounts. Responsibilities include pipeline inspection, forecasting, CRM discipline, sales methodology execution, deal coaching, territory planning, talent development, and customer and partner relationship management. The role is based in London with at least two office days weekly and customer travel throughout the year.

Serves as a strategic partner to the SVP of EMEA Sales, managing the sales operating rhythm, executive preparation, forecasting, pipeline oversight, and cross-functional go-to-market initiatives. Leads strategic programs, analyzes performance gaps, supports territory and capacity planning, maintains executive dashboards, and drives organizational alignment, change adoption, talent planning, and business execution across the EMEA cybersecurity sales organization.

Supports data quality, governance, reporting, remediation, and system integration monitoring across Salesforce, NetSuite, and connected enterprise platforms. The role profiles data, identifies anomalies and root causes, executes remediation, performs reconciliation, maintains data standards and dictionaries, and communicates findings to technical and business stakeholders. It also supports UAT, migrations, process improvements, and platform modernization while developing SQL and Python capabilities and using AI tools to improve productivity.

Own global, multi-channel new-logo demand generation campaigns from strategy through execution, optimization, and reporting. Partner with Sales, BDRs, Product Marketing, Content, Digital, and regional teams to generate pipeline and ARR. Build emails, landing pages, Salesforce campaigns, Marketo programs, and 6sense targeting. Develop buyer-centric messaging for cybersecurity audiences, align campaigns with sales plays, measure performance, and use AI and automation to improve targeting, personalization, and execution speed.

Supports and maintains enterprise systems including ticketing, telephony, knowledge management, logs, and lab environments. Performs first-line troubleshooting, escalates complex issues, writes automation scripts, configures Zendesk, generates reports, manages user access, analyzes logs, maintains documentation, and participates in UAT. The role provides mentorship and hands-on experience for a recent graduate building foundational systems administration, automation, and IT support skills.

Design, build, and maintain high-performance Java backend services and RESTful APIs on AWS. Architect distributed, event-driven systems, improve CI/CD and observability, lead design reviews, and troubleshoot production for scalable, resilient cloud-native delivery.

Leads Mimecast’s global reseller partner program strategy, designing scalable programs that increase partner engagement and revenue. Oversees partner onboarding, communications, enablement, certification, analytics, governance, incentives, and market development funds. Partners cross-functionally with Sales, Marketing, IT, Operations, Product, Legal, Finance, Services, and Customer Success. Engages reseller partners through advisory councils and feedback programs, translates insights into roadmap improvements, and builds a high-performing team supporting channel programs and enablement.

Design, develop, and maintain scalable Java services and Angular or React applications. Modernize legacy systems using AWS, Docker, Kubernetes, and cloud-native technologies. Participate in architecture, performance optimization, incident response, on-call rotations, code reviews, documentation, Agile collaboration, and peer mentoring while delivering reliable distributed systems.