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Manage enterprise accounts for Fortinet, drive new business and expansions, negotiate contracts, onboard and grow clients, build pipeline, qualify opportunities, forecast, and coordinate proposals and RFP responses with internal teams.

Lead product roadmaps, design new features and certifications, collaborate with R&D and QA across the product lifecycle, develop pre-/post-sales tools and environments, and research new technologies to devise solutions.

Provide technical pre-sales support to sales teams: qualify leads, serve as main technical resource on sales calls, explain features/specs and integrations, support networking/security solutions, and deliver post-sales training to customers.

Design, develop, and maintain embedded networking software for Fortinet products. Perform hardware bring-up, SDK porting, Linux driver and U-Boot development, bug fixes, and implement high-quality features on schedule while collaborating across teams.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce issues in lab environments, recommend corrective actions, manage case escalations and customer communications, and collaborate with QA/development. Coach customers on product use and maintain documentation and knowledge management practices.

Support sales with technical pre-sales and sales-call expertise: qualify leads, present and explain SASE/networking/security features, advise on integration, and provide post-sales training to customers.

Manage pre-sales feature development and post-sales issue resolution for Fortinet products. Handle complex customer escalations, liaise with R&D, Support, and Sales, define customer requirements, track projects to delivery, and communicate status. Apply networking and security knowledge to prioritize and resolve technical issues under pressure.

Manage and operate OpenStack private cloud platforms across EMEA: deploy, configure, automate, patch and tune Linux servers using Ansible and git; handle incidents and escalations; coordinate remote field engineers; perform change management, upgrades and 24/7 on-call support; document procedures and scripts.

Lead and manage enterprise sales for Fortinet, driving strategic account plans, executive relationships, proposals/RFP responses, and large-deal negotiation. Coach and motivate sales reps, coordinate with technical and consulting teams, build accurate territory pipeline, and travel within assigned territory to close enterprise-wide deployments of Fortinet solutions.

Provide web and telephone technical support for FortiAnalyzer and FortiManager. Troubleshoot networking and security issues, reproduce customer environments in lab, identify and report bugs, recommend workarounds, manage cases to closure, educate customers, and share knowledge with peers.