Top Tech Jobs & Startup Jobs

Resolves high-visibility executive and social media complaints from members and providers. Manages escalated case timelines, conducts workflow reviews, identifies trends, drafts executive communications and root-cause analyses, recommends action plans, and guides service operations representatives. The role also supports compliance, process improvement, quality, and operational insights in a remote, multi-system environment.

Manages Oscar’s global vendor portfolio across contact center, technology, and insurance operations. Translates contracts and SLAs into execution, audits performance, enforces corrective actions, oversees compliance with healthcare and data-security regulations, and drives vendor scorecards, financial governance, procurement, implementations, renewals, disaster recovery, and process improvement. The role requires extensive health insurance operations, outsourced BPO/ITO relationship management, cross-functional leadership, quality improvement, and regulatory compliance experience.

Resolves high-visibility executive and social media complaints from members and providers. Manages escalated case timelines, conducts workflow reviews, provides operational feedback, drafts executive communications and root-cause analyses, tracks member and provider trends, and guides service operations representatives across communication channels while ensuring regulatory compliance.

Leads cross-functional process improvement projects from planning through implementation. Responsibilities include gathering requirements, creating project plans, managing governance and stakeholders, analyzing operational metrics, improving workflows, mitigating risks, supporting change management, and communicating strategies across initiatives. The role also mentors team members and ensures compliance with applicable laws and regulations.

Leads cross-functional process improvement projects from planning through implementation, including stakeholder engagement, governance, risk mitigation, change management, and workflow optimization. Analyzes operational data and metrics, develops performance measures, documents requirements and procedures, and communicates strategies across initiatives. The role also mentors team members and ensures compliance with applicable laws and regulations.

Leads cross-functional process improvement projects from planning through implementation, including stakeholder engagement, governance, risk mitigation, change management, and data analysis. Evaluates departmental performance through metrics, designs and optimizes workflows, documents requirements and procedures, manages project plans, and supports strategic initiatives. The role also mentors colleagues and ensures compliance with applicable laws and regulations.

Leads cross-functional process improvement projects from planning through implementation, including stakeholder engagement, workflow optimization, governance, risk mitigation, and change management. Analyzes operational data and metrics, develops improvement strategies, documents requirements and project decisions, and supports organizational goals. The role also mentors colleagues and collaborates with internal and external stakeholders across multiple initiatives.

Designs, builds, and maintains conformed dimensional models in dbt across multiple business domains. Integrates independent source systems, resolves inconsistencies, implements semantic-layer and data-governance artifacts, and improves data quality monitoring. Leads complex transformation projects, partners with stakeholders, mentors junior team members, and uses AI tools to improve development efficiency and quality.

Lead end-to-end qualitative, quantitative, and mixed-method user research across healthcare products and services. Translate ambiguous business and product questions into actionable research plans, strategic recommendations, and decision support. Partner with cross-functional teams, strengthen research operations, apply AI-enabled tools responsibly, advance ethical research practices, and mentor junior researchers.

Serve as product owner and technical architect for Workday reporting: build, scale, and maintain standardized, automated people analytics dashboards and a centralized report catalog; define company-wide HR metrics; lead stakeholder discovery, audits, and decommissioning to reduce technical debt and enable self-service insights.