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Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Own and scale full-funnel growth marketing for a telehealth brand. Responsibilities include paid acquisition across Meta and Google, conversion rate optimization, website experimentation, performance reporting, funnel analysis, and developing revenue-focused growth strategies. The role requires hands-on channel execution, analytical decision-making, cross-functional collaboration, and operating independently in an ambiguous, remote environment.

Lead Patiently’s overall marketing strategy, brand positioning, go-to-market launches, demand generation, lifecycle programs, budgets, measurement, and team development. Drive growth across telehealth conditions and DTC, B2B, and B2B2C channels while partnering with Product, Sales, Design, Clinical, Compliance, Legal, and executive leadership. Establish scalable marketing processes, improve acquisition efficiency, and communicate performance and investment priorities to senior leadership.

Owns end-to-end UX and UI design for ecommerce and digital health platforms, including research, user flows, prototyping, high-fidelity interfaces, design systems, usability testing, UAT, and brand consistency. Collaborates with product, engineering, and cross-functional teams in Agile workflows to deliver accessible, data-informed experiences across CMS, MarTech, and operational platforms.

Serves as the primary technical authority throughout enterprise sales cycles, supporting discovery, solution design, demonstrations, RFPs, scoping, and delivery estimates. Bridges Sales, Marketing, Partner IT, Product, and Engineering teams; evaluates integrations and technical compatibility; troubleshoots partner issues; and contributes to roadmap prioritization. Oversees technical documentation, integration roadmaps, implementation handoffs, and partner-facing knowledge resources. Requires SaaS or fintech sales engineering experience, integration expertise, and end-to-end onboarding ownership.

Supports architecture for a React-based eCommerce platform using Cloudflare Workers and Salesforce Commerce Cloud. Translates business requirements into system designs, creates proof-of-concepts and technical specifications, contributes to standards and integrations, and guides developers and AI agents through implementation. The role requires SFCC, JavaScript or TypeScript, analytics and CDP integration experience, SQL, privacy-aware design, and strong communication. It is fully remote within the United States, with EST working hours.

Develop and architect Salesforce Commerce Cloud features for a telehealth e-commerce platform. Build responsive React and Builder.io experiences, custom cartridges, integrations, and commerce feeds spanning inventory, pricing, order management, prescriptions, reviews, and analytics. Manage OCAPI/SCAPI integrations, Cloudflare caching, Business Manager configuration, performance monitoring, releases, and compliance. Collaborate with agencies and internal teams, mitigate project risks, and mentor junior engineers.

Responsible for designing, developing, and maintaining scalable data pipelines and infrastructure, implementing data governance, and collaborating with teams to meet data needs.

Drive QA across web and mobile products through manual and automated testing (functional, integration, regression, API, end-to-end). Define acceptance criteria with product, write BDD/Gherkin tests, log and triage defects, maintain automated suites, integrate tests into CI/CD, monitor QA KPIs, mentor engineers, and leverage AI-assisted testing tools to improve coverage and efficiency.

The Sr. Ecommerce Manager leads site strategy and personalization efforts for FSAstore and HSAStore, focusing on revenue growth, customer engagement, and team leadership.