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Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

As a Title and Description Editor, you will ensure the accuracy of auction titles for collectibles, conduct research, collaborate with teams, and assist with customer inquiries while focusing on graded cards and memorabilia.

Lead the strategy and execution of customer-facing service operations at PCGS, overseeing customer care, events, and ensuring exceptional support for collectors and dealers. Drive process improvements and develop metrics to enhance customer experience.

Manage in-house bonded factory and customs operations (NACCS filings, import for manufacturing, re-exports, customs inspections, bonded ledgers, inventory) and support international logistics and procurement (shipping documentation, freight estimates, customs clearance coordination, inventory and supplier research).

Handle customer claims for damaged or lost collectibles by reviewing and processing payment requests, drafting settlement agreements, maintaining insurance logs and records, providing status updates, and coordinating with internal stakeholders via phone and email.

The Strategic Finance Program Manager will oversee finance-related programs, lead M&A diligence and integration, and ensure effective financial reporting and controls while managing cross-functional collaboration across departments.

The Grader Program Administrator coordinates and supports Grader University sessions, manages training documentation, onboarding processes, and assists in grader learning initiatives at PSA.

Lead company-wide FP&A (budgeting, forecasting, AOP, long-range planning), manage forecasting systems, produce executive/investor/board materials, partner with accounting and cross-functional teams, coach a small team (2-3), drive IPO readiness and improve financial processes to inform strategic decisions.

Design, develop, configure, and support Infios (Korber/HighJump) WMS solutions. Build API endpoints, create custom features and reports, optimize performance, implement warehouse processes, partner with product and operations, provide technical support and on-call rotation, and drive continuous improvement.

As an Analytics Manager in Growth, you'll lead reporting and insights on customer activation, conduct analyses to optimize customer experiences, collaborate with teams for key metrics, and manage growth initiatives.