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Lead pre-sales technical discovery and solutioning for Gracenote's largest accounts. Partner with Global Account Leads, Product, Engineering, and CSM to define multi-year technical roadmaps, translate client needs into requirements and user stories, author implementation documentation, and ensure seamless handoffs. Drive pipeline, qualified opportunities, and revenue growth while traveling regularly to client sites.

Manage mid-cap client accounts, drive revenue growth, and optimize client relationships in the Media/AdTech sector through strategic problem-solving and business development initiatives.

Own and manage the Nielsen Global Client Support Zendesk instance: perform daily admin tasks, convert business requirements into Zendesk configurations, audit Explore reporting, identify agent friction, and coordinate deployments with delivery teams.