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Drives enterprise sales and market-share growth across orthodontic service organization accounts. Builds executive-level customer relationships, develops sales plans and forecasts, negotiates business agreements, coordinates cross-functional teams, and positions Align’s orthodontic, restorative, and digital scanning solutions. The role requires strategic B2B selling, leadership throughout complex sales cycles, strong dental and orthodontic market knowledge, and frequent travel across Canada and to the United States.

Leads global Ortho channel marketing strategy, brand positioning, segmentation, integrated campaign development, and communications across paid, owned, and earned channels. Translates customer, market, competitive, and clinical insights into differentiated value propositions and go-to-market strategies. Partners with global and regional commercial, clinical, analytics, product marketing, and education teams while managing agencies and budgets to drive doctor acquisition, engagement, utilization, and long-term growth.

Partners with Product, Engineering, and Clinical leaders on ROI analysis, portfolio metrics, business cases, operating plans, forecasts, and financial reporting. Reviews expenses, resource allocations, purchase requisitions, contracts, and reconciliations while providing insights to improve product and technology roadmaps. Builds executive presentations, supports financial management, and coordinates the Finance team calendar.

Manages EMEA customer and distributor orders, including contract verification, order entry, backlog management, subscriptions, returns, replacements, credits, rebills, and customer master data. Ensures workflows meet SLAs, supports commercial programs, responds to internal inquiries, maintains procedures, provides reporting and training, and develops workflow improvements across business functions. Uses Salesforce, Apttus, SAP, Excel, and Power BI to maintain operational accuracy and service quality.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Manages global revenue accounting policies and methodology for promotions and training programs. Responsibilities include applying ASC 606 and US GAAP, reviewing contracts and accruals, reconciling general ledger accounts, analyzing revenue fluctuations, maintaining SOX controls, improving reporting processes, supporting regional accounting teams, and partnering with Finance, Legal, Sales, and IT on system and process changes.

Design user flows, wireframes, prototypes, and high-fidelity UI across web, mobile, and desktop. Collaborate with product, engineering, and design teams; apply user research and usability testing; ensure accessibility and consistency; provide specs and assets to development; contribute to the global design system and processes.

Creates, manages, and improves digital and instructor-led sales training content for EMEA teams. Develops presentations, videos, microlearning, playbooks, job aids, facilitator guides, and eLearning materials; maintains content in Allego and other platforms; supports onboarding, certification, product training, and sales skills programs; collaborates with subject matter experts; applies AI and modern learning technologies; and ensures content quality, consistency, localization, and accuracy.

Provides first-line customer support for Invisalign and iTero enquiries, resolving tickets, answering questions, escalating complex issues, and maintaining strong customer relationships. Partners with internal teams to ensure consistent customer journeys, shares customer insights, and contributes to support-process improvements, cross-functional projects, and innovation initiatives.

Sell iTero intraoral scanners across an assigned territory, expanding adoption among dentists and orthodontists. Develop territory plans, prospect for new customers, use consultative selling to promote digital practice modernization, and achieve sales goals. Partner with Align sellers, clinical support teams, and dental laboratories to maximize customer experience and promote Align solutions. The role requires dental industry or relevant sales experience, business acumen, CRM proficiency, a valid driver's license, travel, and the ability to lift up to 40 pounds.