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Lead client communications, account planning, retention, and growth for a portfolio of corporate travel clients. Design strategies for travel program spend, technology roadmaps, contract negotiation, onboarding, implementation, compliance remediation, and training. Use travel industry insights and T&E reporting to recommend improvements and coordinate with Travel Partner Network and global teams to drive client objectives.

Build and maintain call center forecasting models (long- and short-range) using historical data and BI to predict contact volumes and AHT. Produce daily, weekly and period forecasts, coordinate staffing recommendations, present results, support process improvements, and maintain models in Anaplan and Excel.

Provide remote corporate travel advisory and booking services for domestic and international business travel across air, road, rail, and accommodations. Use GDS platforms, ensure policy and regulatory compliance, resolve customer issues, sell ancillary services, and collaborate with teammates to improve service.

Lead product strategy and delivery for the Defense & Government portfolio, aligning roadmaps, engineering, compliance (FedRAMP/FISMA), and commercial commitments. Build governance, report progress and risk to executives, manage product managers and business analysts, coordinate cross-functional teams and vendors, and represent technology capabilities to government customers while ensuring contractual and security compliance.

Develop and maintain React-based UI components and reusable front-end libraries, write clean Java code, integrate with REST APIs, parse JSON/XML, deploy and manage applications on AWS ROSA/OpenShift, support CI/CD and DevOps practices, use monitoring tools, and participate in sprint planning and technical grooming.

Provide high-quality travel booking and advisory services for corporate clients, arranging domestic and international travel across air, rail, road, and accommodations. Use GDS platforms to research options, ensure policy and regulatory compliance, resolve customer issues, sell ancillary services, and mentor teammates. Must work flexible shifts including afternoons and weekends.

Provide corporate travel advice and bookings for domestic and international business clients across air, road, rail, and accommodation. Use GDS platforms (Galileo required; Sabre, Apollo, Amadeus), ensure policy and regulatory compliance, anticipate traveler needs to upsell services, resolve customer issues, and collaborate to coach and improve team service. Must be flexible for afternoon, weekend, and 24/7 operations.

Design, build and maintain RESTful APIs and microservices in Java/Spring Boot; work with Cassandra and PostgreSQL; deploy and manage apps on AWS ROSA/OpenShift; implement event-driven systems (Kafka/SQS/SNS); support CI/CD, observability, and DevOps practices; participate in agile ceremonies and fix/maintain existing applications. Hybrid role based in Bangalore (3 days/week).

Define product requirements and user stories for Proactive Traveler Care; create UI mockups, UAT plans, and end-user documentation; provide technical support and testing using Postman; extract and analyze OTA and other data using Excel and database queries; collaborate with stakeholders and work in Agile/JIRA environments.

Support development, optimization, and maintenance of iPaaS and NetSuite integrations; troubleshoot performance issues and analyze logs/heap dumps; build cloud-native microservices and serverless apps using Java, Docker, Kubernetes, and AWS CDK/TypeScript; write low-level design docs, perform static analysis and code reviews, and work with databases and web technologies.