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Manage a named account list within Financial Services, owning the full sales cycle from prospecting to close. Develop account plans and outbound strategies, lead commercial negotiations, engage executive stakeholders, and collaborate with Product, Engineering, and Finance to run technical workshops and financial analyses. Identify expansion opportunities and refine sales processes to grow Stripe's footprint.

Lead design and delivery of Stripe's deployment platform: architect multi-service pipelines, extend deploy anomaly detection, drive host-to-container migration, own deployment event infrastructure, lead incident response, and mentor engineers to improve deployment safety, reliability, and developer experience.

The Customer Success Manager will manage enterprise customers, drive account health, deliver insights, and advocate for customer needs, focusing on growth and retention.

Lead and scale Stripe's global sanctions program, manage regional sanctions teams, drive transformation toward automation, partner with Engineering/Product on tooling and screening logic, ensure regulatory exam readiness, and report program health to senior leadership.

Own the end-to-end process and tooling roadmap for Central Policy and Operations. Architect and transition territory, segmentation, quota, and adjustment systems to Stripe-native solutions. Design Salesforce automations (assignments, segmentation, approvals), build audit/compliance frameworks, document AI-ready processes, align cross-functional data and integrations, and reduce manual/contractor work through scalable automation.

Analyze operational performance for Tax operations by conducting deep-dive investigations, identifying root causes, building dashboards and self-serve reporting, applying statistical methods to evaluate experiments, and communicating actionable insights to operations and leadership to improve measurement and scalability.

Investigate sanctions and financial-crime risks for merchant accounts through watchlist and keyword screening, open-source research, regulatory reporting, and drafting clear investigative summaries. Make account-level judgments, resolve complex cases, and support internal teams and partners while adhering to compliance processes.

As a Customer Success Manager, you will oversee post-sales engagements, drive customer satisfaction, manage potential account growth, and act as an advisor for enterprise clients.

Serve as a technical, enterprise-facing partner to large Stripe customers: build trust, lead integration and operational conversations, troubleshoot technical issues, create user-facing content, collaborate cross-functionally to optimize fraud, disputes, declines, product adoption, and global expansion, and design and scale the Technical Account Manager offering.

The Credit Risk Operations Associate will conduct credit risk assessments and underwriting for Stripe, optimizing strategies and identifying risks across business models, while collaborating with merchants and the risk team.