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The Solutions Engineering Manager at Wise will oversee the productivity and quality of the engineering team, ensuring successful technical delivery for partners. Responsibilities include providing feedback, analyzing operations to improve tooling, and being hands-on in project delivery when necessary. The role involves understanding partner needs and contributing to the engineering goals of the company while fostering a collaborative team environment.

As a Complaints Officer, you will investigate customer complaints, communicate with internal teams, conduct root cause analysis, and ensure compliance with regulatory obligations. You will also maintain accurate records, support the Customer Support team, and offer feedback to enhance customer experiences.

The Business Intelligence Lead will oversee and mentor a BI team, focusing on enhancing analytical capabilities and reporting efficiency. This role involves data analysis, creating effective visualizations, collaborating with stakeholders, and driving process improvements. Responsibilities also include maintaining data integrity and compliance with data regulations while delivering actionable insights that support operational strategies.