Top Tech Jobs & Startup Jobs

Review and approve high-risk customer onboarding and ongoing KYC cases through enhanced due diligence, transaction analysis, regulatory research, and risk-based decision-making. Draft SAR narratives when needed, support audits, respond to escalations, maintain procedures, lead process improvements, and mentor analysts. The role requires night, weekend, and public-holiday shifts while meeting strict compliance KPIs.

Reviews and investigates sanctions screening alerts, analyzes transaction activity for money laundering, terrorist financing, and sanctions evasion, and escalates high-risk cases. Maintains investigation records, monitors regulatory updates, performs risk assessments, supports AML and sanctions control improvements, communicates with customers when necessary, and meets quality, productivity, and service-level targets while collaborating with KYC, Compliance, and Engineering teams.

Own product analytics for 2–3 APAC markets, deriving funnel and customer insights to guide growth decisions. Set and monitor regional KPIs, measure feature impact on conversion and engagement, identify growth opportunities, support product discovery, influence the roadmap, and mentor junior analysts. Collaborate with product managers, engineers, designers, researchers, and other analysts in a data-driven environment.

Provide phone, chat, and email support for customers with asset, investment, and financial product inquiries. Resolve complex issues with empathy, sound judgment, and minimal escalation while meeting performance targets. Maintain accurate records, follow security and privacy procedures, apply knowledge of financial instruments and regulations, and contribute to knowledge sharing and process improvement. The role requires flexibility for varied shifts, including weekends and public holidays.

Own the Americas customer lifecycle marketing strategy across North and Latin America. Lead a team, develop automated CRM journeys, and drive activation, cross-sell, retention, conversion, churn reduction, and customer lifetime value. Partner with Product, Marketing, Analytics, Creative, and regional teams to align communications with customer needs and product roadmaps. Use cohort analysis, A/B testing, dashboards, and incremental-lift measurement to guide strategy and execution.

Own the Americas customer lifecycle marketing strategy across North and Latin America. Lead a team, develop automated CRM journeys, and improve activation, cross-sell, retention, conversion, churn, and lifetime value. Partner with Product, Product Marketing, regional, Analytics, Creative, and Engineering teams. Use cohort analysis, A/B testing, dashboards, and incremental-lift measurement to drive decisions. Execute campaigns hands-on using enterprise CRM tools such as Braze, including data schemas, API triggers, and HTML/Liquid logic.

Lead Wise’s Brazil Fraud and Scams Complaints team in São Paulo, coaching officers, managing performance and escalations, ensuring fair regulatory outcomes, reviewing case quality, analyzing complaint trends, and turning insights into process and product improvements. The role collaborates with Operations, Product, Compliance, WFM, and Brazilian regulatory bodies while contributing to reporting and global complaints strategy.

Leads technology-focused internal audit activities globally, including IT audit planning, risk assessment, audit delivery, continuous monitoring, automation, analytics, reporting, and recommendation tracking. Builds and supervises the IT internal audit team, coordinates internal and external audit partners, and collaborates with stakeholders across regions. The role focuses on cloud-platform controls, technology risk, governance, assurance frameworks, and improving internal audit methodologies in a regulated fintech environment.

Own Wise Assets’ daily market abuse monitoring process, review and escalate alerts, refine surveillance rules with vendors, and improve control quality using Compliance feedback and operational data. Create SOPs, evidence standards, case documentation, and escalation guidance while collaborating with Compliance, Product, Engineering, Operations, and external vendors. The role also supports wider Assets Operations work and helps establish the market abuse control framework from the ground up.

Lead the Send Experience engineering organization, initially managing two teams through Engineering Leads. Define product and technical strategy with Product, Design, and Analytics; guide roadmap decisions; improve reliability, security, and scalability; oversee architecture and technical debt; develop engineering leaders; manage performance and hiring; and align cross-functional teams to deliver customer value globally.