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Conduct exploratory data analysis to improve financial crime controls and transaction monitoring rules. Tune thresholds to balance detection accuracy with operational workload, support partner risk monitoring, and maintain financial crime key risk indicators and reporting. Perform deep dives into emerging risks, identify compliance gaps, and recommend measures to mitigate suspicious activity across Wise Platform. Collaborate with Product, Compliance, Fincrime, KYC, and Business Operations teams.

Leads Central Payment Operations and its transition to a hybrid human-and-AI operating model. Owns operational outcomes including cost, resolution rates, defects, and losses; co-shapes product and engineering roadmaps; ships AI-assisted workflows; establishes evaluation and observability foundations; develops senior leaders; and represents the function across risk, compliance, analytics, quality, training, audit, and executive forums.

Coordinates strategic sales deals across Japan and Korea, managing timelines, stakeholders, workstreams, risks, and executive communications. Leads end-to-end RFP and RFI submissions by gathering, reviewing, and editing cross-functional inputs. Supports sales enablement, deal operations, content and event strategies, and global sales initiatives. The role requires Japanese or Korean proficiency, project management expertise, basic SQL capability, and experience in sales enablement or go-to-market roles within relevant industries.

Own controllership, month-end and year-end close, reconciliations, financial controls, regulatory reporting, statutory audits, and financial statement support. Partner with FP&A and cross-functional teams on budgeting, forecasting, KPI reporting, unit economics, and decision support. Improve finance processes, documentation, automation, and scalability while supporting geographic and product expansion in a regulated fintech environment. Initially an individual contributor, the role is expected to build a team or manage external providers.

Conduct independent, risk-based quality assurance reviews across AML, SAR reporting, fraud, sanctions, and KYC processes. Assess compliance, risk materiality, control gaps, and root causes using test scripts, scorecards, data, and case management tools. Communicate findings and recommendations, analyze trends, support calibration, conduct targeted investigations, maintain audit trails, and contribute to continuous improvement while meeting quality, KPI, and SLA targets.

Designs and owns Wise’s global product risk and compliance program for credit cards. Translates regulatory and card-scheme requirements for Product and Engineering teams, establishes controls and risk metrics, coordinates remediation, and reports program health to internal and external stakeholders. Leads regulatory, financial crime, and risk discussions while driving customer-focused improvements and supporting global regulatory initiatives.

Lead and develop a Quality Assurance team supporting AML investigations, SAR reporting, fraud, sanctions, and KYC/EDD/CDD operations. Own QA accuracy, calibration, root-cause analysis, operational performance, KPIs, stakeholder communication, regulatory alignment, process improvements, and automation opportunities. Coach team members, deliver projects and reviews, present actionable risk insights, support audits, and strengthen policies and procedures.

Coordinate financial crime internal audits across Wise and external partners; plan risk-based audit engagements, supervise teams, develop continuous monitoring and automated audit routines, assess governance and controls, track remediation, and deliver clear recommendations. Build stakeholder relationships, support the annual audit plan, improve assurance methodologies, and strengthen the internal audit function across regional and global operations.

Leads financial crime compliance operations and supports the BSA/AML Officer across AML, fraud, sanctions, KYC/CDD, and EDD. Oversees controls, audits, regulatory exams, remediation, risk assessments, regulatory changes, and first-line challenge processes. Advises stakeholders on BSA, AML/CTF, and OFAC requirements, participates in SAR governance, represents compliance to regulators and partners, and provides strategic and operational leadership to the financial crimes team.

Provides multilingual customer support across phone, chat, and email channels. Resolves complex customer issues, meets quality and productivity KPIs, manages escalations, follows data security and compliance procedures, maintains accurate case records, and contributes to process improvements. Requires empathy, strong communication, adaptability, schedule flexibility, independent problem-solving, and collaboration. The role is a one-year fixed-term contract with potential development toward senior support or team lead positions.