Top Tech Jobs & Startup Jobs

The Workforce Management Senior Specialist will develop and implement workforce management strategies, analyze data to forecast staffing needs, collaborate with cross-functional teams to improve operational processes, monitor performance metrics, and train junior team members. This role requires effective communication and the ability to create and manage agents' schedules based on forecasts.

We are looking for a Sanctions Advisory Senior Manager to join our growing FinCrime Oversight team at Wise, a global technology company dedicated to making money transfers easier and more cost-effective for individuals and businesses around the world. The role involves developing and implementing sanctions risk frameworks, collaborating with product and compliance teams, strengthening controls, and ensuring regulatory compliance. The ideal candidate will have proven expertise in sanctions advisory roles within financial services, strong subject matter expertise in financial sanctions regimes, and excellent communication skills.

As a Reconciliation Senior Specialist at Wise, you'll be responsible for executing reconciliation tasks, investigating discrepancies, collaborating with Payments teams, performing month-end close activities, and contributing to improvements in reconciliation processes. Strong attention to detail and basic Excel skills are essential for ensuring accurate and timely execution.

The Senior Recruiter at Wise will be responsible for developing and implementing recruitment strategies, fostering candidate relationships, ensuring a positive candidate experience, and collaborating with hiring teams to meet recruitment goals while using data for decision-making.

As a Global Complaints Lead, you will manage a global team of Complaints Officers, focusing on complaints management strategy and customer experience enhancement. Your responsibilities include mentoring the team, overseeing training, monitoring KPIs, identifying trends for operational improvements and driving a customer-first approach in decision-making.

As a Complaints Officer, you'll investigate customer complaints and ensure timely resolutions while understanding regulatory obligations. Your role will involve conducting root cause analysis, communicating with internal teams, and crafting compliant responses to improve customer satisfaction.

The Americas People Operations Lead will unify operations teams across the US and LatAm, streamline processes to enhance service delivery, ensure compliance with regulations, and mentor other employees. Responsibilities include strategic leadership, resource management, and leading initiatives for market expansion and employee engagement.