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Leads Wise’s EMEA Compliance Analytics team, managing 3–4 analysts while delivering regulatory reporting, compliance monitoring, testing analytics, KPIs, automation, and data-driven insights. Partners with Compliance and cross-functional stakeholders across regions and business domains. The role combines hands-on SQL analytics with team leadership, stakeholder management, data governance, reporting pipeline development, tooling, and strategic roadmap influence.

Coordinate APAC safeguarding controls across payments, e-money, and investment businesses. Responsibilities include maintaining risk and controls matrices, coordinating control attestations and assurance, resolving reconciliation discrepancies, managing incidents, preparing MAS regulatory reports, coordinating audits, and documenting internal control environments. The role also supports compliant product launches, regulatory change programs, and collaboration with engineering and global safeguarding teams.

Analyze KYC onboarding processes by balancing financial crime risk, customer friction, and operational cost. Size opportunities, model impacts, evaluate controls and experiments, and quantify document rejection and recovery performance. Build scalable data foundations, source-of-truth datasets, dashboards, self-service data assets, and documentation. Partner with Product, Engineering, Operations, and Compliance to translate business questions into analytical plans and recommend product improvements.

The Channel Sales Manager will build and scale Wise Platform’s North American channel sales function. Responsibilities include developing partnerships with core banking providers, payment platforms, system integrators, and consultancies; managing partner onboarding, governance, contracting, and launches; generating partner-sourced pipeline; coordinating with business development and cross-functional teams; assessing the regional ecosystem; and driving partner revenue, integrations, transaction volume, and commercial KPIs.

Provides first-line support to business customers through phone, chat, and email. Resolves complex cases end to end, manages escalations, meets quality and productivity KPIs, follows data security and compliance procedures, documents interactions, and contributes to process improvements. The role requires empathy, strong communication, critical thinking, schedule flexibility, and collaboration with internal servicing teams.

Provide technical support for Wise Platform enterprise API partners across multiple channels. Troubleshoot REST APIs, investigate logs and databases, interpret errors, respond to production incidents, coordinate high-severity escalations, and collaborate with engineering and commercial teams. Document recurring issues and share insights to improve platform reliability and partner integration experiences.

Conduct risk-based quality assurance reviews of suspicious activity reporting and AML processes. Assess compliance with policies, regulatory guidance, and risk appetite; identify findings, root causes, and materiality; document and communicate recommendations; analyze trends; support investigations and continuous improvement; and meet quality, productivity, and SLA targets.

Develop and execute UK and Europe B2C CRM strategies focused on customer lifecycle management, segmentation, engagement, retention, and product adoption. Plan cross-channel campaigns across email, push, and in-product messaging; collaborate with Product, Marketing, Creative, Engineering, and Analytics teams; manage localization and stakeholder communications; analyze performance, run A/B tests, optimize conversion, oversee email deliverability and calendars, and maintain CRM compliance and database health.

Analyze customer accounts and payment activity, investigate unusual behavior, and independently prepare Hebrew reports for the Israeli Financial Intelligence Unit. Support Israeli operations by improving processes, mitigating financial crime risk, resolving escalations, and collaborating with Operations, Compliance, Knowledge Management, and product teams. The role also involves customer communication, process mapping, regulatory analysis, and identifying operational gaps across geographies.

The Senior Product Analyst will analyze transaction, event, and case data to identify fraud-control gaps, build detection rules and features, and recommend remediation. The role owns fraud KPIs, performs root-cause and cohort analyses, supports new-market risk modeling, and advises on go/no-go decisions. Responsibilities include partnering with product, engineering, data science, compliance, operations, and investigations teams to improve fraud detection, customer experience, and operational performance.