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The Channel Sales Manager will build and scale Wise Platform’s North American channel sales function. Responsibilities include developing partnerships with core banking providers, payment platforms, system integrators, and consultancies; managing partner onboarding, governance, contracting, and launches; generating partner-sourced pipeline; coordinating with business development and cross-functional teams; assessing the regional ecosystem; and driving partner revenue, integrations, transaction volume, and commercial KPIs.

Provides first-line support to business customers through phone, chat, and email. Resolves complex cases end to end, manages escalations, meets quality and productivity KPIs, follows data security and compliance procedures, documents interactions, and contributes to process improvements. The role requires empathy, strong communication, critical thinking, schedule flexibility, and collaboration with internal servicing teams.

Provide technical support for Wise Platform enterprise API partners across multiple channels. Troubleshoot REST APIs, investigate logs and databases, interpret errors, respond to production incidents, coordinate high-severity escalations, and collaborate with engineering and commercial teams. Document recurring issues and share insights to improve platform reliability and partner integration experiences.

Conduct risk-based quality assurance reviews of suspicious activity reporting and AML processes. Assess compliance with policies, regulatory guidance, and risk appetite; identify findings, root causes, and materiality; document and communicate recommendations; analyze trends; support investigations and continuous improvement; and meet quality, productivity, and SLA targets.

Develop and execute UK and Europe B2C CRM strategies focused on customer lifecycle management, segmentation, engagement, retention, and product adoption. Plan cross-channel campaigns across email, push, and in-product messaging; collaborate with Product, Marketing, Creative, Engineering, and Analytics teams; manage localization and stakeholder communications; analyze performance, run A/B tests, optimize conversion, oversee email deliverability and calendars, and maintain CRM compliance and database health.

Analyze customer accounts and payment activity, investigate unusual behavior, and independently prepare Hebrew reports for the Israeli Financial Intelligence Unit. Support Israeli operations by improving processes, mitigating financial crime risk, resolving escalations, and collaborating with Operations, Compliance, Knowledge Management, and product teams. The role also involves customer communication, process mapping, regulatory analysis, and identifying operational gaps across geographies.

The Senior Product Analyst will analyze transaction, event, and case data to identify fraud-control gaps, build detection rules and features, and recommend remediation. The role owns fraud KPIs, performs root-cause and cohort analyses, supports new-market risk modeling, and advises on go/no-go decisions. Responsibilities include partnering with product, engineering, data science, compliance, operations, and investigations teams to improve fraud detection, customer experience, and operational performance.

Design, implement, and maintain direct integrations between Wise and complex financial systems across EMEA. Develop scalable network architecture, automate and optimize infrastructure, support cloud and data-center connectivity, and manage routing, VPNs, firewalls, and security policies. Collaborate with platform and product engineering teams, third-party partners, and stakeholders to plan roadmaps, translate requirements into technical solutions, and deliver reliable, compliant network systems.

Design, build, test, and operate scalable backend services for Wise’s banking and payments products. Own solutions from customer problem through production, make technical decisions, collaborate across system boundaries, improve reliability and observability, and mentor engineers. Work with Java, Spring Boot, Kafka, PostgreSQL, microservices, domain-driven design, and event-driven architecture while supporting partner integrations and global payment capabilities.

Design, build, test, and operate scalable Java and Spring Boot backend services for Wise’s cash management and payments products. The role involves distributed systems, microservices, Kafka-based event-driven architecture, PostgreSQL optimization, partner integrations, production reliability, code reviews, mentoring, and cross-functional collaboration. Engineers own solutions from customer problem through production while making thoughtful tradeoffs around delivery, reliability, and maintainability.