Manage and grow home electronics retail and business partner accounts, driving profitable revenue growth, sales plans, forecasts, inventory performance, and promotional ROI. Develop strategic business plans, negotiate with key customers, allocate rebates and promotional resources, monitor sell-through and sell-in performance, and report results to management. Collaborate with sales, finance, operations, marketing, customer service, and demand planning teams while identifying new business opportunities and strengthening brand relationships.

Manage outsourced call center partners to improve customer satisfaction and operational efficiency. Oversee vendor governance, performance monitoring, cost management, and service offering implementations while collaborating with internal and external teams.

Lead and optimize Japan logistics operations, driving cost reduction, service improvement, inventory accuracy and scalability. Manage import/customs compliance, vendor and 3PL relationships, execute logistics projects (warehouse moves, WMS, tenders), monitor KPIs, and coordinate cross-functional stakeholders to ensure on-time product availability.