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Provide bilingual (Spanish) participant support for benefits administration via phone and web: advise on plan provisions, complete transactions, document case notes, meet call center metrics, handle callbacks and escalate as needed, and guide form completion while complying with policies.

Provide end-to-end customer support via calls using standard scripts and established procedures. Identify needs from case notes, update databases, resolve or escalate issues, meet SLAs, and communicate empathetically while following company policies.

The role focuses on leading technical architecture for hybrid and cloud platforms, ensuring resiliency and cost efficiency, and driving AI adoption and modernization strategies.

Entry-level role that receives, processes, sorts, images, classifies and archives electronic and hard-copy documents. Captures and verifies client-specific data, ensures transmission to next processing level, and follows established procedures under close supervision.

The IT Operations Analyst II monitors and maintains data center systems, ensuring high availability, compliance, and effective incident resolution while supporting equipment provisioning and maintenance.

Conduct audits and transaction reviews using checklists and sampling; perform risk assessments and validate findings with operations, support root cause analysis, and suggest process improvements while following policies.

Provide HR service support via phone, email, and chat; assist employees and managers with HR systems, forms, benefits; investigate payroll/record issues; propose process improvements; lead and guide junior team members while working autonomously within established procedures.

The role involves designing, implementing, delivering, and maintaining applications using Java and JavaEE technologies. Responsibilities include leading project modules, participating in architectural discussions, and developing software systems and documentation.

The Supervisor will manage a team responsible for training coordination and logistics, update checklists to ensure quality, resolve client issues, and oversee performance reviews and new hire training.

Advise plan participants on benefits, respond to phone and web inquiries, complete transactions, document calls in the case management system, meet accuracy and timeliness/call-center metrics, explain forms, perform callbacks and escalate appropriately, and comply with company policies.