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Administers and enhances the bank’s Governance, Risk, and Compliance system, including configuration, workflows, access controls, integrations, data quality, reporting, dashboards, upgrades, and user support. Partners with vendors, technology teams, and risk owners to integrate enterprise risk processes, maintain documentation, coordinate releases, support regulatory reporting, train users, and ensure accurate risk information for management, committees, and the Board.

Processes domestic, international, cross-border, Fedwire, SWIFT, ACH, and consumer remittance transactions. Verifies funding, limits, regulatory requirements, fraud indicators, and transaction accuracy. Supports customer inquiries, Fed Funds requests, ticketing, reconciliations, end-of-day processing, documentation, audits, and issue research while meeting service-level agreements.

Supports commercial relationship managers by underwriting new credit opportunities, developing credit structures, conducting due diligence, monitoring existing loan portfolios, tracking financial performance, reviewing maturing notes, ensuring regulatory compliance, and presenting credit matters to the Senior Loan Committee. The role also participates in client meetings and collaborates with lending teams, industry specialists, and other stakeholders.

Develops Eastern Iowa commercial banking relationships, originates and services complex commercial loans, evaluates and underwrites credit opportunities, manages loan documentation, monitors portfolio performance, and grows the bank’s client base. The role also promotes related lending, treasury, private banking, mortgage, and wealth management services while guiding other commercial relationship and portfolio managers.

Processes and reconciles card, ATM, deposit, and general ledger transactions. Manages credit, debit, prepaid card adjustments, disputes, payments, account maintenance, mobile wallet and EMV inquiries, tokenization, and fraud alerts. Provides internal and external customer support, troubleshoots card issues, completes reports and month-end procedures, and maintains compliance with Regulation E, Regulation Z, CFPB, and network operating rules.

Manages the bank’s Enterprise Risk Management Framework, including emerging risk, KRI/KPI, issue management, and model risk programs. Oversees GRC administration, risk assessments, remediation monitoring, reporting, and escalation to senior leadership and the Board. Provides effective challenge, supports risk training, serves as a subject matter expert for audits and examinations, and analyzes risk data to identify trends, concentrations, breaches, and emerging risks.

Provides customer service and accurate banking transaction processing in a branch environment. Handles cash, deposits, loan payments, check cashing, vault operations, safe deposit access, cashier’s checks, stop payments, and certificates of deposit. Balances cash drawers, resolves customer issues, makes product referrals, cross-sells bank services, supports branch workflows, and follows banking regulations, privacy policies, and fraud-prevention procedures.

Responsible for due diligence, underwriting, structuring, risk-rating, and approval of commercial loans within delegated authority. Partners with relationship managers and underwriters to ensure credit quality, manages policy exceptions and problem loans, and supervises commercial portfolio managers and credit analysts. The role also supports loan committee activities, employee development, designated credits, and special projects.